#rec2318220431 {
z-index: 9999 !important;
position: relative !important;
}
All your questions, answered.
Everything you need to know about your membership.
-
YOUR MONTHLY BOX
Each monthly surprise box contains 6–8 authentic products made in Israel — you might find Israeli artisan foods and kosher snacks, Dead Sea skincare and beauty products, handmade soap, olive oil, honey, wine accessories, ceramics, jewelry, candles, home decor, or other unique handcrafted Israeli gifts and goods. The exact contents change every month based on a new theme, so what’s inside is always a surprise. Every box also includes the Lev Haolam magazine, featuring stories about the Israeli producers, artisans, makers, and small family businesses behind the products. Think of it as a curated Israeli gift box delivered to your door each month.
Yes! Every monthly box is completely different — we never repeat the same box, send the same products twice, or ship duplicate items. Each surprise box is curated around a brand new theme connected to Israel, so you’ll always have something fresh, unique, and exciting to unbox. No two months are ever the same, and you’ll never get the same Israeli products repeated in future boxes.
No — Lev Haolam is a curated surprise box experience, which means the contents are handpicked and selected by our team and kept secret until you open them. We don’t offer personalization, customization, or the ability to choose, request, swap, exclude, or substitute specific items. You can’t build your own box or select preferred products — the element of surprise and discovery is a big part of what makes it special! If you have specific allergen concerns or dietary restrictions, please see the allergen question in the Food & Dietary section below.
The retail value of the Israeli products in each box is typically around $130–$150 if purchased separately in stores — not including shipping or tariffs. When you factor in international shipping costs and any applicable tariffs or import fees, the total combined value of what you receive can easily exceed $200. Your subscription price is well below that retail value, making it outstanding value for money compared to buying these authentic Israeli products individually.
The monthly box usually weighs around 4.4 pounds (approximately 2 kg). It’s a generous, substantial size — large enough to comfortably fit 6–8 products, but compact enough to be delivered as a standard international shipment. The box dimensions vary slightly each month depending on the products included, but you can generally expect a mid-sized package that fits through most standard mailboxes or can be left at your door.
Yes — every single item in your box is authentically and genuinely made in Israel by real Israeli artisans, makers, producers, or small family businesses located in Israel. We do not include products manufactured outside of Israel, and we do not include generic or mass-produced items. Supporting local Israeli businesses, artisans, and communities — especially those in Judea and Samaria — is the entire mission of Lev Haolam. Authenticity and verified Israeli origin are non-negotiable for us.
-
SHIPPING & DELIVERY
We usually ship your monthly box within a few days after your subscription payment is processed and confirmed. After it leaves our warehouse in Israel, delivery typically takes about 2–3 weeks in transit depending on your destination country, local postal service, and customs processing times. International shipping to the US, Canada, Australia, UK, and Europe generally takes 2–3 weeks. You’ll receive a shipping confirmation email with a tracking number as soon as your box is dispatched.
As soon as your box leaves our warehouse and is dispatched, we’ll email you a tracking number so you can follow your shipment. You can check your delivery status and track your package at: levhaolam.com/pay/shipping-status (opens in a new tab). If you can’t find your tracking number, haven’t received a shipping confirmation email, or have any questions about your order status, contact us at support@levhaolam.com with your name and order number.
If your package is delayed, running late, hasn’t arrived by the expected delivery date, or seems stuck in transit or customs, please contact our support team at support@levhaolam.com with your name and order number. We’ll check the shipping and tracking status for you right away. International shipments can sometimes be held up by customs clearance, local postal delays, or busy shipping periods — but we’ll do everything we can to help track it down and resolve the situation quickly. If your package hasn’t arrived within 6 weeks of the shipping date, we’ll send a replacement or issue a full refund.
If your box arrives damaged, crushed, opened, or tampered with — or if any items inside are broken, defective, missing, or incorrect — please email us at support@levhaolam.com as soon as possible with your order number and a photo of the damage or issue if you can. Our support team will work quickly to make it right, whether that means sending a replacement item, reshipping the box, or issuing a refund for the affected products.
If your package never arrived, shows no tracking updates for an extended period, appears to be lost in transit, or was never delivered to your address, please contact us at support@levhaolam.com with your name and order number. We’ll investigate with the courier and help resolve the situation. If we confirm the package is lost or undeliverable, we’ll send you a replacement box or arrange a full refund — you won’t be left without a resolution.
-
BILLING & SUBSCRIPTION
After your first month, the regular subscription price is $119/month on the monthly plan. If you’d like to save money, our annual plan is $93/month — still billed monthly, just at a lower discounted rate. The annual membership also helps our Israeli producers and small businesses plan ahead with more confidence, which is why we’re able to offer it at a better price.
Important note on additional costs: for subscribers in the United States, applicable import tariffs are covered by Lev Haolam — no extra charge to you. For subscribers in other countries (Canada, Australia, UK, Europe, and elsewhere), additional shipping fees and local import duties or taxes may apply depending on your destination country and local customs regulations. These are not included in the subscription price.
Important note on additional costs: for subscribers in the United States, applicable import tariffs are covered by Lev Haolam — no extra charge to you. For subscribers in other countries (Canada, Australia, UK, Europe, and elsewhere), additional shipping fees and local import duties or taxes may apply depending on your destination country and local customs regulations. These are not included in the subscription price.
Your billing date and charge date are set to the same day you originally subscribed. For example, if you first subscribed and paid on May 5th, your credit card or payment method will be charged on the 5th of every month going forward. You’ll receive a payment confirmation email on each billing date. If your payment fails or your card is declined, please update your payment method as soon as possible to avoid interruption to your subscription.
Yes, you can cancel your subscription at any time — there are no cancellation fees, no penalties, and no long-term commitment required. To cancel, simply contact our support team at support@levhaolam.com or use the cancellation link on our website. Cancellation takes effect from the next billing cycle — membership fees already charged for the current cycle are non-refundable, and any box already in processing or shipped cannot be refunded or stopped. If you’re on an annual plan and cancel early, we’ll refund the unused portion for boxes not yet shipped.
Yes! If you need to take a break, skip a month, pause your subscription temporarily, freeze your account, or delay a delivery, just reach out to us in advance at support@levhaolam.com and we’ll skip the box and payment for that month. We’re happy to accommodate — just let us know before your next billing date so we can make the change in time.
Yes. If you’d like to upgrade from the monthly plan to the annual plan to save money, or switch back from annual to monthly, simply contact us at support@levhaolam.com and we’ll make the change for you. There’s no fee to switch between plans.
You can update your payment method, change your credit card, add a new card, or update your billing details at any time. Either contact our support team at support@levhaolam.com, or use the “Update My Details” button in the lower right section of our website. If your card has expired, been declined, or you’ve switched banks, please update your payment information as soon as possible to avoid any interruption to your subscription.
Yes. If you’ve moved, entered the wrong address, or need to redirect your delivery to a different location, contact us at support@levhaolam.com as soon as possible. If your box hasn’t shipped yet, we can update your delivery address right away. If it’s already been dispatched, we’ll apply the new shipping address to all your future boxes.
-
MEMBER PERKS
As an active Lev Haolam subscriber and member, you get exclusive access to a range of benefits and rewards:
- Our private Facebook community — a members-only group with exclusive content, behind-the-scenes updates, and a community of fellow Israel supporters
- The Lev Haolam members-only online shop, where you can browse and purchase a wide variety of authentic Israeli products at discounted member prices
- Early and first access to new products, collections, and services that Lev Haolam launches before they’re available to the public
- Access to Lev Haolam’s own Israel tours — immersive trips to the Holy Land where you walk through living history, meet the artisans you support, taste authentic Israeli flavors, and experience Israel like never before. See upcoming tours at tour.levhaolam.com
You can join our private members-only Facebook group here: facebook.com/groups/levhaolamfamily (opens in a new tab). The private Facebook community is exclusively for active Lev Haolam subscribers and members. It’s a great place to connect with other Israel supporters, share your unboxing experience, see what other members received, and get exclusive updates and content from our team.
The members-only shop is an exclusive online store available only to active Lev Haolam subscribers. It features a wide variety of authentic Israeli products — including Israeli foods, kosher snacks, Dead Sea skincare, beauty products, Judaica, home goods, and more — all available at discounted member prices. It’s a great way to buy more Israeli products and support Israeli businesses between your monthly boxes. Access the members-only shop directly at: shop.levhaolam.com (opens in a new tab).
-
FOOD & DIETARY
Yes — all food products included in our monthly boxes are 100% certified kosher with proper kosher certification and hechsher. Kosher certification is a strict requirement for every food item, snack, or edible product we include. You can be confident that all food products in your Lev Haolam box meet kosher dietary standards and Jewish dietary laws.
No — alcohol will no longer be included in any future Lev Haolam boxes. Due to new international import regulations and shipping restrictions, we have made the decision to permanently stop including wine, spirits, beer, or any other alcohol products in our shipments. You do not need to request a non-alcohol option or contact us to opt out — all boxes going forward will be completely alcohol-free. Those items will be substituted with other authentic Israeli products.
Ingredient lists and allergen information are printed on the label of each individual product included in your box. However, please be aware that we are not able to sort, filter, customize, or substitute box contents based on individual dietary needs, food allergies, or allergy requirements. We cannot guarantee a nut-free, gluten-free, dairy-free, soy-free, or sesame-free box.
Important allergen disclaimer: While we carefully select quality products from Israeli suppliers, we cannot be held responsible for undeclared allergens or cross-contamination. Some suppliers may use shared production machinery or manufacturing lines that also process nuts, peanuts, tree nuts, gluten, wheat, dairy, milk, eggs, soy, sesame, fish, or shellfish, and may not always fully declare all cross-contamination risks on their labels. It is your sole responsibility to carefully inspect each product and read its full ingredient label before consuming it. If you or someone in your household has a serious, severe, or life-threatening food allergy, please check every product carefully before use.
Important allergen disclaimer: While we carefully select quality products from Israeli suppliers, we cannot be held responsible for undeclared allergens or cross-contamination. Some suppliers may use shared production machinery or manufacturing lines that also process nuts, peanuts, tree nuts, gluten, wheat, dairy, milk, eggs, soy, sesame, fish, or shellfish, and may not always fully declare all cross-contamination risks on their labels. It is your sole responsibility to carefully inspect each product and read its full ingredient label before consuming it. If you or someone in your household has a serious, severe, or life-threatening food allergy, please check every product carefully before use.
-
SENDING AS A GIFT
Absolutely — the Lev Haolam surprise box makes a wonderful, unique, and meaningful gift for friends, family, loved ones, or anyone who loves Israel. To send it as a gift, simply enter the recipient’s shipping address during checkout instead of your own. Make sure to use your own email address so the invoice, billing confirmation, and all payment communications come to you and not to the gift recipient. The box itself arrives without any price tags, invoices, or pricing information inside.
Yes. If you’d like to send gift boxes to multiple people, several friends, or different family members at different addresses, please place a separate order for each recipient. Each order will be shipped and delivered independently to its own address. There’s no limit on how many separate gift orders you can place.
No — the gift recipient will not see any pricing, invoice, or billing information. The invoice and all payment details are sent only to the email address you provide during checkout, not to the shipping address. As long as you enter your own email address at checkout, the person receiving the gift will have no idea what you paid. The box is shipped without any price tags, receipts, or invoices inside — it arrives as a clean, beautiful surprise gift.
-
ABOUT LEV HAOLAM
Yes — Lev Haolam is a fully legitimate, trustworthy, and registered Israeli company (Israeli Company Number 515056927) that has been operating since 2015. We are not a scam. We have thousands of active, happy subscribers across 194 countries who receive their monthly boxes every single month. We are a completely transparent organization — our company name, registration number, physical address, phone numbers, and team are all publicly listed. You can verify us, read real reviews from real members in our private Facebook community, contact our support team directly at support@levhaolam.com, or call us at +972 33 720 391. We are a real, honest, and reliable company dedicated to supporting Israeli businesses and connecting people around the world with the land and people of Israel.
Need more help?
Our support team is always happy to help with any questions about your subscription, box contents, shipping, billing, membership, or anything else. Reach us at support@levhaolam.com and we’ll get back to you as soon as possible.
© 2015 — 2026. Lev Haolam
+972 33 720 391
Sunday – Thursday
10:00 AM – 7:00 PM (Israel Time)
Lev Haolam Judea & Samaria Ltd.
Luleem Business Center, Kfar Etzion 9091200, Israel
Israeli Company Number: 515056927
Privacy Policy
Privacy Policy
Lev Haolam Judea & Samaria Ltd.
Last Updated: 14/02/2023
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO SUCH TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE SERVICE.
We are committed to respect and protect the privacy of the personal information we obtain from you through the Service, and we have created this Privacy Policy to inform you about how we collect, use and share your personal information, and about our privacy practices in general.
We continually strive to find new ways to enhance your experience with the Service and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version.
Terms of Service. Use of the Service is subject to our Terms of Service which is hereby incorporated and made part of our Site disclosures which shall include this Privacy Policy the Terms of Service and any other disclosures posted to the Site (collectively the “Site Disclosures”). By using the Service, you agree to be bound by our Site.
Disclosures.
Age. The Service is not directed to children under the age of eighteen (18) or the age of majority where you reside, whichever is younger. If you become aware that your child has provided us with personal information, please contact us at the email address listed below. If we become aware that a child under this age has provided us with personal information, we will take steps to remove such information and terminate the child’s account.
Translation.
We may translate this Privacy Policy into other languages for your convenience. Nevertheless, the English version governs your relationship with Company, and any inconsistencies among the different versions will be resolved in favor of the English version.
Application of this Privacy Policy.
This policy applies where we are acting as a data processor with respect to your personal data, in other words, where we process your personal data on behalf of another party.
This policy applies where we are collecting Personally Identifiable Information (as further described below) from individuals and / or sole proprietors and does not apply to the collection of data from corporate entities. This policy applies however we collect Personally Identifiable Information, however accessed and / or used, whether via personal computers, mobile devices or otherwise.
[Optional] Other Sites. This Privacy Policy shall also apply to our Facebook, Twitter, Pinterest, Instagram and all other Social Media accounts (the “Other Sites”) except where there may be a conflict between our policy and the Other Sites, in which case the polices of the Other Sites shall apply.
Collecting Personal Information and How We Use It.
Lev Haolam is a membership-based community. Our primary service is the provision of access to exclusive online content, community features, and a private e-commerce shop with unique Israeli-made products.
Physical product deliveries (such as monthly surprise boxes) are optional and available as part of specific membership plans. These are not the core product or service, and the main offering remains the membership access.
Personally Identifiable Information. When you engage in certain activities via the Service you may provide information to us which may include personal information, which is information that may reasonably be used to identify you, such as your name, address, e-mail address, telephone number, credit card number, and other content you upload or provide to us. We may use or share Personally Identifiable Information to provide products and/or services to you, to enhance the operation of the Service, improve our marketing and promotional efforts, analyze use of the Service. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms and Conditions and this Privacy Policy, and to comply with applicable laws and in cooperation with law enforcement activities. The legal basis for this processing is a) your consent, or b) our legitimate interests, namely monitoring and improving our website and service.
How we collect Personally Identifiable Information.
(i) we may process your account data ("account data"). The account data may include your password and/or User ID, name, telephone number, street address, email address, and other Personally Identifiable Information.
(ii) we may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website and services usage. The source of the usage data is our analytics tracking system.
(iii) we may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using website contact forms.
(iv) we may process information contained in any inquiry you submit to us regarding goods and/or services ("inquiry data").
(v) we may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). When you sign up for an account or use certain features, you may be opting to receive messages and/or phone calls from us, . You cannot opt-out of Administrative Emails. “Administrative Emails” relate to your activity on the Company Service and include but are not limited to emails regarding your account, requests or inquiries, and purchases of products and services, if applicable. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time after registering, by e-mailing us at the email listed at the end of this Privacy Policy or by hitting the “unsubscribe” button at the bottom of any of our e-mails.
(vi) we may process information relating to transactions, including purchases of goods and services ("transaction data"). The transaction data may include first and last names, an email address to be used as a login, billing contact information, credit card number, crypto wallet address, and others.
(vii) we may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
(viii) we may process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
(ix) we may process data related to your membership preferences and community participation, including your choice of plan (e.g., membership-only or membership with monthly box).
Providing your personal data to others.
Except as stated in this Section we do not sell or share your Personally Identifiable Information.
We may disclose your personal information to any affiliate of our Company which means any entity that, directly or indirectly through one or more intermediaries, controls or is controlled by or is under common control with Company.
We employ third parties to perform functions on our behalf such as hosting or operating the Site, communicating with other parties providing services to you, processing and/or fulfilling orders for products purchased through the Service, sending e-mail and/or other communications, maintaining customer and user information and databases, and credit card payment processing. These third parties may have access to your personal information in connection with performing these functions.
In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of the assets owned or controlled by us, our parent or any subsidiary or affiliated entity are sold, assigned, transferred or acquired by another company, the information from and/or about our Service users may be among the transferred assets.
We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not identify a specific person. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to the Site or otherwise participating in the Service, the URL of the website you visit after leaving the Site, the type of browser you are using, your Internet Protocol (“IP”) address, mobile carrier information, mobile device information, or general and/or aggregated location data that does constitute Personally Identifiable Information. We, and/or our authorized third parties may automatically collect this information when you visit or use the Service using electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy. We use Non-Personally Identifiable Information to troubleshoot, administer the Services, analyse trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
Release of Non-Personally Identifiable Information.
We may disclose or share Non-Personally Identifiable Information with Third Party Providers and the public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our users to administer the Service. We may also publish this aggregated information for promotional purposes. Such data is collected on our behalf and is owned and used by us.
Choices on Collection/Use of Information. You can always choose not to provide certain information, although a certain level of information is required to engage and participate in the Service.
About Cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
(i) authentication - we use cookies to identify you when you visit our website and as you navigate our website.
(ii) status - we use cookies to help us to determine if you are logged into our website.
(iii) security - we use cookies as an element of the security measures to protect our website and services generally.
(iv) advertising - we use cookies to help us to display advertisements that may be relevant to you.
(v) analysis - we use cookies to help us to analyze the use and performance of our website and services; and
(vi) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used by our service providers and/or affiliates.
Our service providers, affiliates and partners use cookies, and those cookies may be stored on your computer when you visit our website.
We may use Google Analytics or similar tools to analyze the use of our website. Analytics providers gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(i) Chrome https://support.google.com/chrome/answer/95647?hl=en
(ii) Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(iii) Opera http://www.opera.com/help/tutorials/security/cookies/
(iv) Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(v) Microsoft Edge https://support.microsoft.com/en-us/search?query=enable%20cookies%20in%20edge
(vi) Apple https://www.apple.com/legal/privacy/en-ww/
Local Device Storage and other Tracking Technologies; Do Not Track (DNT):
The Service will at times place and/or store code or other types of information and/or devices (e.g., “cookies”) on your computer, mobile or other device (“Local Device Storage”). We may use Local Device Storage for any lawful business purpose, including without limitation to determine which of our messages have been opened by recipients so we can gauge the effectiveness of marketing campaigns, to control the display of ads, to track usage patterns, the movements of individual users, and your geographic location, to help diagnose problems with our servers, to gather broad demographic information, to analyze trends, to conduct research, to deliver editorial content, to record registration and personalization information, and to otherwise administer the Service. For example, if you register on any part of the Service and are given the option to save your username and password, we may provide this convenience to you via Local Device Storage. Local Device Storage may also collect and store your personally identifiable information, which may be shared with our parent, subsidiaries, and affiliates and other companies.
If you do not want Local Device Storage, your computer, mobile or other device may include an option that allows you to not accept it. However, if you disable Local Device Storage, some portions of the Service may not function properly.
Analytics.
We continuously improve our websites and our products, and we utilize different third-party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, mobile applications, or our API, what they like and dislike, and where they have problems. Our products, desktop tools, mobile applications and API use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.
This information is used solely to assist us in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
Consent to Transfer of Information.
Your information may be transferred to, and maintained on, servers and databases located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as your jurisdiction. Please be advised that we may transfer your information to and from any state, province, country or other governmental jurisdiction, and process it elsewhere. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to any such transfer.
Our services are subscription-based and focused primarily on digital community membership. Any physical product sent to you is considered a supplementary benefit of your active membership and not the primary subject of the transaction.
Security of Information.
In the event you are provided with an opportunity to establish an account or profile on our Site, you may be able to access your Personally Identifiable Information via the Service with your password and username. This password is encrypted. We advise against sharing your password with anyone. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your computer, browser, or mobile device by signing off after you have finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If we believe that the security of your information may have been compromised, we may seek to notify you of that development.
We are committed to taking all reasonable precautions to safeguard the privacy of personal information which has been provided by its users. We use technical, contractual, administrative and physical security steps to protect your personal information. Security measures such as restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with this Privacy Policy. We will protect your credit card information by using industry standard encryption technology.
No data transmission over the Internet or via e-mail is completely secure and therefore we cannot guarantee protection of all personal information in all cases. For example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If you provide us with your credit card number, you should not send it electronically unless the email is encrypted, or your browser indicates that the access to our website is secure. Materials posted to online forums such as bulletin boards or chat rooms are public, not secure, and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other parties.
Privacy Notice for California Residents.
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without verifiable parental consent, he or she should contact us at the email address below.
Other California Privacy Rights. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via phone, email, or write to us as provided below in our Contact Us Section.
Contact Us. If you have any comments or questions regarding this Privacy Policy or wish to report any violation of this Privacy Policy, you may contact us at the address below.
Email: support@levhaolam.com
Regular mail: Luleem 2, Kfar Etzion, Israel 9091200.
Phone number: +972 (2) 3721 384
-------------------------------------------------------------------------------------------
Additional terms that apply to some residents of the European Economic Area (EEA).
In addition to the rights already recorded above, if you are based in the EEA, you may have the following additional rights in relation to the personal information we hold about you, in accordance with The General Data Protection Regulation 2016/67.
Additional Rights.
In this Section we have summarized the rights that you may have under data protection laws in the EEA. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection laws in the EEA are:
(i) the right to access;
(ii) the right to rectification;
(iii) the right to erasure;
(iv) the right to restrict processing;
(v) the right to object to processing;
(vi) the right to data portability;
(vii) the right to complain to a supervisory authority; and
(viii) the right to withdraw consent.
You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully process. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances may include you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is: (i) your consent; or (ii) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
You may access your personal information that we hold by contacting us using the contact details below. We will provide you with a copy of the personal information we keep about you. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.
You may request that the personal information we hold about you be corrected by contacting us. If we do not agree to your request for a correction, you may then request that we take reasonable steps to attach to the information a statement of the correction sought but not made.
Please be aware that some of these rights may be limited or unavailable where we have an overriding interest or legal obligation to continue to process the data, or where data may be exempt from disclosure.
Lev Haolam Judea & Samaria Ltd.
Last Updated: 14/02/2023
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO SUCH TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE SERVICE.
We are committed to respect and protect the privacy of the personal information we obtain from you through the Service, and we have created this Privacy Policy to inform you about how we collect, use and share your personal information, and about our privacy practices in general.
We continually strive to find new ways to enhance your experience with the Service and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version.
Terms of Service. Use of the Service is subject to our Terms of Service which is hereby incorporated and made part of our Site disclosures which shall include this Privacy Policy the Terms of Service and any other disclosures posted to the Site (collectively the “Site Disclosures”). By using the Service, you agree to be bound by our Site.
Disclosures.
Age. The Service is not directed to children under the age of eighteen (18) or the age of majority where you reside, whichever is younger. If you become aware that your child has provided us with personal information, please contact us at the email address listed below. If we become aware that a child under this age has provided us with personal information, we will take steps to remove such information and terminate the child’s account.
Translation.
We may translate this Privacy Policy into other languages for your convenience. Nevertheless, the English version governs your relationship with Company, and any inconsistencies among the different versions will be resolved in favor of the English version.
Application of this Privacy Policy.
This policy applies where we are acting as a data processor with respect to your personal data, in other words, where we process your personal data on behalf of another party.
This policy applies where we are collecting Personally Identifiable Information (as further described below) from individuals and / or sole proprietors and does not apply to the collection of data from corporate entities. This policy applies however we collect Personally Identifiable Information, however accessed and / or used, whether via personal computers, mobile devices or otherwise.
[Optional] Other Sites. This Privacy Policy shall also apply to our Facebook, Twitter, Pinterest, Instagram and all other Social Media accounts (the “Other Sites”) except where there may be a conflict between our policy and the Other Sites, in which case the polices of the Other Sites shall apply.
Collecting Personal Information and How We Use It.
Lev Haolam is a membership-based community. Our primary service is the provision of access to exclusive online content, community features, and a private e-commerce shop with unique Israeli-made products.
Physical product deliveries (such as monthly surprise boxes) are optional and available as part of specific membership plans. These are not the core product or service, and the main offering remains the membership access.
Personally Identifiable Information. When you engage in certain activities via the Service you may provide information to us which may include personal information, which is information that may reasonably be used to identify you, such as your name, address, e-mail address, telephone number, credit card number, and other content you upload or provide to us. We may use or share Personally Identifiable Information to provide products and/or services to you, to enhance the operation of the Service, improve our marketing and promotional efforts, analyze use of the Service. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms and Conditions and this Privacy Policy, and to comply with applicable laws and in cooperation with law enforcement activities. The legal basis for this processing is a) your consent, or b) our legitimate interests, namely monitoring and improving our website and service.
How we collect Personally Identifiable Information.
(i) we may process your account data ("account data"). The account data may include your password and/or User ID, name, telephone number, street address, email address, and other Personally Identifiable Information.
(ii) we may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website and services usage. The source of the usage data is our analytics tracking system.
(iii) we may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using website contact forms.
(iv) we may process information contained in any inquiry you submit to us regarding goods and/or services ("inquiry data").
(v) we may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). When you sign up for an account or use certain features, you may be opting to receive messages and/or phone calls from us, . You cannot opt-out of Administrative Emails. “Administrative Emails” relate to your activity on the Company Service and include but are not limited to emails regarding your account, requests or inquiries, and purchases of products and services, if applicable. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time after registering, by e-mailing us at the email listed at the end of this Privacy Policy or by hitting the “unsubscribe” button at the bottom of any of our e-mails.
(vi) we may process information relating to transactions, including purchases of goods and services ("transaction data"). The transaction data may include first and last names, an email address to be used as a login, billing contact information, credit card number, crypto wallet address, and others.
(vii) we may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
(viii) we may process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
(ix) we may process data related to your membership preferences and community participation, including your choice of plan (e.g., membership-only or membership with monthly box).
Providing your personal data to others.
Except as stated in this Section we do not sell or share your Personally Identifiable Information.
We may disclose your personal information to any affiliate of our Company which means any entity that, directly or indirectly through one or more intermediaries, controls or is controlled by or is under common control with Company.
We employ third parties to perform functions on our behalf such as hosting or operating the Site, communicating with other parties providing services to you, processing and/or fulfilling orders for products purchased through the Service, sending e-mail and/or other communications, maintaining customer and user information and databases, and credit card payment processing. These third parties may have access to your personal information in connection with performing these functions.
In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of the assets owned or controlled by us, our parent or any subsidiary or affiliated entity are sold, assigned, transferred or acquired by another company, the information from and/or about our Service users may be among the transferred assets.
We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not identify a specific person. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to the Site or otherwise participating in the Service, the URL of the website you visit after leaving the Site, the type of browser you are using, your Internet Protocol (“IP”) address, mobile carrier information, mobile device information, or general and/or aggregated location data that does constitute Personally Identifiable Information. We, and/or our authorized third parties may automatically collect this information when you visit or use the Service using electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy. We use Non-Personally Identifiable Information to troubleshoot, administer the Services, analyse trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
Release of Non-Personally Identifiable Information.
We may disclose or share Non-Personally Identifiable Information with Third Party Providers and the public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our users to administer the Service. We may also publish this aggregated information for promotional purposes. Such data is collected on our behalf and is owned and used by us.
Choices on Collection/Use of Information. You can always choose not to provide certain information, although a certain level of information is required to engage and participate in the Service.
About Cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
(i) authentication - we use cookies to identify you when you visit our website and as you navigate our website.
(ii) status - we use cookies to help us to determine if you are logged into our website.
(iii) security - we use cookies as an element of the security measures to protect our website and services generally.
(iv) advertising - we use cookies to help us to display advertisements that may be relevant to you.
(v) analysis - we use cookies to help us to analyze the use and performance of our website and services; and
(vi) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used by our service providers and/or affiliates.
Our service providers, affiliates and partners use cookies, and those cookies may be stored on your computer when you visit our website.
We may use Google Analytics or similar tools to analyze the use of our website. Analytics providers gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(i) Chrome https://support.google.com/chrome/answer/95647?hl=en
(ii) Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(iii) Opera http://www.opera.com/help/tutorials/security/cookies/
(iv) Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(v) Microsoft Edge https://support.microsoft.com/en-us/search?query=enable%20cookies%20in%20edge
(vi) Apple https://www.apple.com/legal/privacy/en-ww/
Local Device Storage and other Tracking Technologies; Do Not Track (DNT):
The Service will at times place and/or store code or other types of information and/or devices (e.g., “cookies”) on your computer, mobile or other device (“Local Device Storage”). We may use Local Device Storage for any lawful business purpose, including without limitation to determine which of our messages have been opened by recipients so we can gauge the effectiveness of marketing campaigns, to control the display of ads, to track usage patterns, the movements of individual users, and your geographic location, to help diagnose problems with our servers, to gather broad demographic information, to analyze trends, to conduct research, to deliver editorial content, to record registration and personalization information, and to otherwise administer the Service. For example, if you register on any part of the Service and are given the option to save your username and password, we may provide this convenience to you via Local Device Storage. Local Device Storage may also collect and store your personally identifiable information, which may be shared with our parent, subsidiaries, and affiliates and other companies.
If you do not want Local Device Storage, your computer, mobile or other device may include an option that allows you to not accept it. However, if you disable Local Device Storage, some portions of the Service may not function properly.
Analytics.
We continuously improve our websites and our products, and we utilize different third-party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, mobile applications, or our API, what they like and dislike, and where they have problems. Our products, desktop tools, mobile applications and API use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.
This information is used solely to assist us in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
Consent to Transfer of Information.
Your information may be transferred to, and maintained on, servers and databases located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as your jurisdiction. Please be advised that we may transfer your information to and from any state, province, country or other governmental jurisdiction, and process it elsewhere. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to any such transfer.
Our services are subscription-based and focused primarily on digital community membership. Any physical product sent to you is considered a supplementary benefit of your active membership and not the primary subject of the transaction.
Security of Information.
In the event you are provided with an opportunity to establish an account or profile on our Site, you may be able to access your Personally Identifiable Information via the Service with your password and username. This password is encrypted. We advise against sharing your password with anyone. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your computer, browser, or mobile device by signing off after you have finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If we believe that the security of your information may have been compromised, we may seek to notify you of that development.
We are committed to taking all reasonable precautions to safeguard the privacy of personal information which has been provided by its users. We use technical, contractual, administrative and physical security steps to protect your personal information. Security measures such as restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with this Privacy Policy. We will protect your credit card information by using industry standard encryption technology.
No data transmission over the Internet or via e-mail is completely secure and therefore we cannot guarantee protection of all personal information in all cases. For example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If you provide us with your credit card number, you should not send it electronically unless the email is encrypted, or your browser indicates that the access to our website is secure. Materials posted to online forums such as bulletin boards or chat rooms are public, not secure, and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other parties.
Privacy Notice for California Residents.
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without verifiable parental consent, he or she should contact us at the email address below.
Other California Privacy Rights. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via phone, email, or write to us as provided below in our Contact Us Section.
Contact Us. If you have any comments or questions regarding this Privacy Policy or wish to report any violation of this Privacy Policy, you may contact us at the address below.
Email: support@levhaolam.com
Regular mail: Luleem 2, Kfar Etzion, Israel 9091200.
Phone number: +972 (2) 3721 384
-------------------------------------------------------------------------------------------
Additional terms that apply to some residents of the European Economic Area (EEA).
In addition to the rights already recorded above, if you are based in the EEA, you may have the following additional rights in relation to the personal information we hold about you, in accordance with The General Data Protection Regulation 2016/67.
Additional Rights.
In this Section we have summarized the rights that you may have under data protection laws in the EEA. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection laws in the EEA are:
(i) the right to access;
(ii) the right to rectification;
(iii) the right to erasure;
(iv) the right to restrict processing;
(v) the right to object to processing;
(vi) the right to data portability;
(vii) the right to complain to a supervisory authority; and
(viii) the right to withdraw consent.
You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully process. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances may include you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is: (i) your consent; or (ii) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
You may access your personal information that we hold by contacting us using the contact details below. We will provide you with a copy of the personal information we keep about you. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.
You may request that the personal information we hold about you be corrected by contacting us. If we do not agree to your request for a correction, you may then request that we take reasonable steps to attach to the information a statement of the correction sought but not made.
Please be aware that some of these rights may be limited or unavailable where we have an overriding interest or legal obligation to continue to process the data, or where data may be exempt from disclosure.
Terms and Conditions
These terms of use ("Terms of Use") are a legally binding agreement between Lev Haolam Judea & Samaria Ltd. Israeli Company Number 515056927 ("we", "us", "our", "LEV HAOLAM" or the "Company") and you ("user" or "you") and governs your use of our services as defined below and website available at: www.levhaolam.com ("Website") and all its subdomains such as https://tl.levhaolam.com/ or https://tln.levhaolam.com/ or https://israel.levhaolam.com/. It is important and recommended that you take the time to read these Terms of Use carefully.
BY ENTERING TO, ACCESSING OR USING THE WEBSITE OR ITS SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE, OUR PRIVACY POLICY AS WELL AS OUR SHIPPING & RETURNS POLICIES ALL INCORPORATED HEREIN (COLLECTIVELY THE "TERMS"). YOU AGREE TO BE BOUND AND TO FULLY COMPLY WITH THE TERMS, YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING YOUR USE OF THE WEBSITE OR SERVICES AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND US WHICH FURTHER ENFORCES CLASS ACTION WAIVER AND ARBITRATION PROVISION AS DETAILED BELOW IN THE DISPUTE RESOLUTION SECTION (Section 13). IF YOU DO NOT AGREE TO THE TERMS YOU SHALL CEASE USING THE WEBSITE OR SERVICES IN ANY MANNER WHATSOEVER.
We reserve the right to periodically amend or revise the Terms at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Website or Service following the notification of such amendments constitutes your acknowledgement and consent of such amendments to the Terms and your agreement to be bound by the terms of such amendments. In the event of a material change we will make best efforts to notify you through your account as defined below.
1. SERVICE
Lev Haolam is an organization that supports local Jewish business owners in Judea and Samaria who are affected by the international Boycott, Divestment, and Sanctions (BDS) movement. Our goal is to connect pro-Israel individuals with the land and people of Israel through meaningful memberships and other plans.
2. REGISTERING AND CREATING AN ACCOUNT
You can use and view the Website at any time and at any time you will be further able to sign up, pay the monthly fee and create an account in order to become a member ("Account") all as detailed on our Website and as updated from time to time. You are responsible for maintaining the confidentiality and for restricting the access to your Account and password and you are solely responsible for all activities which occur under your Account and password. You agree to immediately notify us of any disclosure or unauthorized use or breach of security at support@levhaolam.com. You hereby represent and warrant that any and all information provided by you through the Service and within creating the Account is and will be accurate and complete.
3. INTELLECTUAL PROPERTY
The Website, Services, Items, Item's descriptions, pictures, video, signs and all of other content available herein, including but not limited, blogs, articles, images, text, trademarks, logos and designs (collectively, "Content") owned by Company or its third-party partners and provided to you for your personal and non-commercial use, all subject to the Terms herein.
By accessing the Website, using the services or creating an account, we hereby grant you a limited, non-exclusive, non-transferable, non-commercial license to access the Website and use the service. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Service, Website and Content. We reserve the right to disable the access to Services or other services by anyone who infringes the intellectual property rights of others.
4. COPYRIGHT INFRINGEMENT
We respect and expect you to respect the rights of copyright holders, if you believe the website or the Services, infringed your copyright rights, please contact us at support@levhaolam.com and submit a complaint ("Infringement Complaint"). Please ensure your infringement complaint contain the following: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Website; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
5. RESTRICTIONS OF USE
You agree only to use the Website, Services and Content as set forth in these Terms and according to applicable laws and regulations. You shall not agree to; nor shall you authorize or encourage any third party to: (i) use the Service in non-compliant or illegal manner; (ii) prevent others from using the Service; and (iii) use the Website and Service for any fraudulent or inappropriate purpose. You are responsible for any of your actions which breach or could be reasonably construed as a breach of these Terms.
You shall not: (i) circumvent, disable or otherwise interfere with security-related features of the Website and Service; (ii) modify, create a derivative work of, reverse engineer, disassemble the Content; (iii) remove, deface, obscure, or alter the Website and Service or any Content therein including any third parties' copyright notices, trademarks, or other proprietary rights provided as part of the Service; (iv) use the Website and Service for benchmarking purposes or to develop any website, software, application, product or service that is the same as, substantially similar to, or competitive with the Service; (v) use the Website and Service to promote, conduct, or contribute to fraudulent, obscene, pornographic, illegal or otherwise inappropriate activities, including without limitation, deceptive impersonation in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages; (vi) use any robot, spider, other automated device, web-bar, other web-client, device, software, routine or manual process to monitor or scrape information from the Website; or (vii) otherwise use the Website, Service or Content in any unlawful manner or in breach of these Terms.
We may prevent you from using the Website and our Services if we become aware of any action which breaches or which is reasonably construed as a breach of the Terms. We may also limit your use of the Website for any other reason and retain the right to terminate your use of the Website at our sole discretion.
WE MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICE IS OR WILL BE AVAILABLE FOR USE IN ANY PARTICULAR LOCATION OR AT SPECIFIC TIME. WE MAY CHANGE, MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE AT ANY TIME. YOUR ACCESS TO THE WEBSITE AND USE OF THE SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
6. TERMS OF SALE
By subscribing to Lev Haolam, you are purchasing a membership plan, not a physical product subscription. Membership gives you access to exclusive content, community features, and benefits, including the option to purchase Israeli-made goods and monthly Surprise Boxes at special discounted rates.
By becoming a member, users gain access to a range of exclusive benefits including:
There are currently two membership tiers:
You may use any accepted payment method available on our website (such as credit cards or PayPal) at the time of subscribing. Your payment method will be charged on a recurring basis (either 30 days after signup or at the start of each calendar month, depending on the subscription date), unless canceled in accordance with the below.
All fees are displayed clearly at the point of signup or checkout. Any optional product purchases (such as Surprise Boxes) are billed separately unless included in your selected plan.
Please note:
Lev Haolam is not a non-profit organization and does not provide tax-deductible receipts.
7. SHIPPING, REFUNDS AND RETURNS, EXCHANGES & CANCELLATION
We currently deliver to 194 countries, including the United States, Canada, Australia, and Europe.
Delivery Timing: When subscribing to be a member, we will ship your monthly package within the first week of each calendar month using an international courier service. You will receive a notification when your box has shipped, including a tracking number (If you can’t track your package after 15 days, contact us at support@levhaolam.com with your name and order number). Typically, packages arrive within 2-3 weeks from the date of shipping. However, packages may arrive sooner or later, and we do not assume any responsibility on behalf of the courier or commit to any delivery date. Notwithstanding the foregoing, if you do not receive a Surprise Box within 6 weeks from the shipment date, we will either send you a new one or provide a full refund. Just email us at support@levhaolam.com
Delivery Conditions. In the event that a package does not arrive, please contact support@levhaolam.com and we will send out a new package to you. If a received package contains defective items you should report such to us in order for us to report back to the manufacturer. We will use our best efforts to replace or refund the cost of a defective item BUT IN NO EVENT SHALL ASSUME ANY LIABILITY FOR SUCH A DEFECT which is a result of a third party manufacturer's actions. Furthermore, you hereby agree that any claims you may have relating to an item (other than a request for a refund or replacement item) due to consuming or using an Item, shall be directed solely to the manufacturer of such item.
In addition, packages may include allergenic items such as, fruits, nuts, other food products etc. IT IS YOUR SOLE RESPONSIBILITY TO INSPECT EACH PRODUCT AND INQUIRE ABOUT ITS ALLERGENIC STATUS. WE SHALL NOT BE LIABLE TO ANY BODILY HARM CAUSED BY NEGLIGENT CONSUMPTION OF SUCH ITEMS BY YOU.
Duties and Taxes
Replacing items which are not defective shall be requested by contacting support@levhaolam.com and shall be as per applicable Israeli law regarding such transactions.
If an item is damaged in shipping please email us promptly with your tracking number and a photo of the damage. We will arrange a replacement.
You can cancel your subscription using our Unsubscribe page, except that membership fees are non-refundable once the billing cycle begins and any such cancelation shall be effective with the next billing cycle. Any Surprise Box scheduled under that membership will still be sent and cannot be refunded once processing has begun.
If you cancel an annual plan before the end of the term, we will refund the unused portion (for boxes not yet shipped). Contact support@levhaolam.com to request this.
For any related questions or issues, email our support team at the email support@levhaolam.com.
8. PRIVACY
Our Privacy Policy (insert link) describes how we access, use, store and share your information when you access the Website and use the Services, and is incorporated in these Terms by reference. By accessing the Website and using the Services, you agree and understand that we will use your information as set forth in our Privacy Policy. Further, by entering your email address and subscribing you hereby agree to receive our promotions and other commercial messages, you may unsubscribe at any time.
9. VIRUSES
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to this Website, to the server in which it is stored, or to any server, computer or database connected to it. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under relevant criminal laws. We will report any such breach to the relevant authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will immediately cease.
10. DISCLAIMER OF WARRANTIES
THE WEBSITE AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE WEBSITE, CONTENT AND SERVICES WILL OPERATE ERROR-FREE, OR THAT THE WEBSITE, CONTENT AND SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT THE COMPANY WILL CORRECT ANY ERRORS IN THE SERVICE OR WEBSITE. YOU AGREE THAT COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS. COMPANY DOES NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT OR SERVICE THAT IS DISPLAYED OR FEATURED BY COMPANY, ITS PARTNERS AND EVEN OTHER USERS MADE AVAILABLE THROUGH THE WEBSITE OR SERVICE. EXCEPT AS EXPRESSLY STATED IN THE TERMS THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE WEBSITE OR SERVICE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO TO THAT EXTENT CERTAIN EXCLUSIONS SET FORTH HEREIN MAY NOT APPLY.
11. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS), AS WELL AS ITS VENDORS, DISTRIBUTORS, THIRD PARTY LICENSORS, OR EQUIPMENT AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, DEVICE FAILURE, OR MALFUNCTION, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY CHANGE THE SERVICE IN WHOLE OR IN PART IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER IN CONNECTION THEREWITH. THIS LIMITATION OF LIABILITY DOES NOT AFFECT COMPANY'S LIABILITY FOR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, NOR FOR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Company and its affiliates, and respective officers, directors, employees and agents from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from (i) your use of the Website and Services does not comply with these Terms including negligence and wrongful act; (ii) abusing or infringing third party rights through the Service; and (iii) your breach of these Terms or any applicable law and regulation. This indemnification obligation will survive the termination or expiration of these Terms and the termination of your use of the Website or Services.
13. TERMINATION
You can terminate these Terms and the use of the Website and service at any time. If you wish to terminate your use of the Website or service, you may do so simply by ceasing your use of the website and services or by sending us a request to delete your Account. Once the Account is deleted you will not be able to recover it and if you wish to use the Service again, you will need to subscribe and recreate an Account, therefore, if you believe you will want to use the Service again we recommend you not to delete your Account. We may terminate your access to all or any part of the Website or Services at any time, with or without cause and with or without notice, effective immediately. Such termination may result in the destruction of all information and data associated with your use of the Website and Services. If you were already billed for said last month of membership, you will then receive your last package, however, if you wish to be refunded (in the event that you were billed but the package was not yet shipped) please let us know.
14. DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Israel (excluding provisions of conflict of laws) and regarding any dispute arising out of or in connection herewith, you hereby agree to first contact us at support@levhaolam.com and attempt to resolve the dispute with us directly and amicably. If we were not able to resolve the dispute with you, we each agree by these enforceable Terms, to resolve any claim, and unless otherwise required by a mandatory law dispute or controversy arising out of or in connection with or relating to these Terms by binding and exclusively arbitration by shall be referred to a single arbitrator, which shall be appointed by mutual consent of the Parties. If the Parties are unable to agree on the identity of the arbitrator within seven days of a Party's request to appoint an arbitrator, then the decision as to the identity of the arbitrator may be referred by each Party to the Chairman of the Tel Aviv District of the Israeli Bar Association, who shall be authorized to appoint the arbitrator. The arbitration proceedings shall be held in Tel Aviv, Israel. The arbitration and any information and documents submitted therein shall be confidential (subject to each Party's right to apply to court in order to confirm or cancel the arbitrator's award). The arbitrator shall adhere to Israeli substantive law, but shall not be required to adhere to procedural law or law of evidence. The arbitration award shall be reasoned and shall be provided in writing. The arbitration award shall not be appealable. The provisions of this Section constitute an "arbitration agreement" under the Israeli Arbitration Law of 1968.
15. MISCELLANEOUS
These Terms, constitute the entire understanding between the parties with respect to the use of the Website or Service. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. Failure of the Company to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed as a waiver of such rights or of subsequent actions in the event of future breaches. These Terms of Use and any right granted herein may not be assigned by you without the prior written consent of the Company.
16. CANCELLING A TRANSACTION:
"Cancellation of a Transaction in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981"
17. CONTACT US:
If you have any questions or concerns regarding these Terms, please contact us at:
Lev Haolam, Kfar Etzion, Israel
ZIP 9091200
+972-2-6455-424
support@levhaolam.com
BY ENTERING TO, ACCESSING OR USING THE WEBSITE OR ITS SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE, OUR PRIVACY POLICY AS WELL AS OUR SHIPPING & RETURNS POLICIES ALL INCORPORATED HEREIN (COLLECTIVELY THE "TERMS"). YOU AGREE TO BE BOUND AND TO FULLY COMPLY WITH THE TERMS, YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING YOUR USE OF THE WEBSITE OR SERVICES AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND US WHICH FURTHER ENFORCES CLASS ACTION WAIVER AND ARBITRATION PROVISION AS DETAILED BELOW IN THE DISPUTE RESOLUTION SECTION (Section 13). IF YOU DO NOT AGREE TO THE TERMS YOU SHALL CEASE USING THE WEBSITE OR SERVICES IN ANY MANNER WHATSOEVER.
We reserve the right to periodically amend or revise the Terms at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Website or Service following the notification of such amendments constitutes your acknowledgement and consent of such amendments to the Terms and your agreement to be bound by the terms of such amendments. In the event of a material change we will make best efforts to notify you through your account as defined below.
1. SERVICE
Lev Haolam is an organization that supports local Jewish business owners in Judea and Samaria who are affected by the international Boycott, Divestment, and Sanctions (BDS) movement. Our goal is to connect pro-Israel individuals with the land and people of Israel through meaningful memberships and other plans.
2. REGISTERING AND CREATING AN ACCOUNT
You can use and view the Website at any time and at any time you will be further able to sign up, pay the monthly fee and create an account in order to become a member ("Account") all as detailed on our Website and as updated from time to time. You are responsible for maintaining the confidentiality and for restricting the access to your Account and password and you are solely responsible for all activities which occur under your Account and password. You agree to immediately notify us of any disclosure or unauthorized use or breach of security at support@levhaolam.com. You hereby represent and warrant that any and all information provided by you through the Service and within creating the Account is and will be accurate and complete.
3. INTELLECTUAL PROPERTY
The Website, Services, Items, Item's descriptions, pictures, video, signs and all of other content available herein, including but not limited, blogs, articles, images, text, trademarks, logos and designs (collectively, "Content") owned by Company or its third-party partners and provided to you for your personal and non-commercial use, all subject to the Terms herein.
By accessing the Website, using the services or creating an account, we hereby grant you a limited, non-exclusive, non-transferable, non-commercial license to access the Website and use the service. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Service, Website and Content. We reserve the right to disable the access to Services or other services by anyone who infringes the intellectual property rights of others.
4. COPYRIGHT INFRINGEMENT
We respect and expect you to respect the rights of copyright holders, if you believe the website or the Services, infringed your copyright rights, please contact us at support@levhaolam.com and submit a complaint ("Infringement Complaint"). Please ensure your infringement complaint contain the following: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Website; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
5. RESTRICTIONS OF USE
You agree only to use the Website, Services and Content as set forth in these Terms and according to applicable laws and regulations. You shall not agree to; nor shall you authorize or encourage any third party to: (i) use the Service in non-compliant or illegal manner; (ii) prevent others from using the Service; and (iii) use the Website and Service for any fraudulent or inappropriate purpose. You are responsible for any of your actions which breach or could be reasonably construed as a breach of these Terms.
You shall not: (i) circumvent, disable or otherwise interfere with security-related features of the Website and Service; (ii) modify, create a derivative work of, reverse engineer, disassemble the Content; (iii) remove, deface, obscure, or alter the Website and Service or any Content therein including any third parties' copyright notices, trademarks, or other proprietary rights provided as part of the Service; (iv) use the Website and Service for benchmarking purposes or to develop any website, software, application, product or service that is the same as, substantially similar to, or competitive with the Service; (v) use the Website and Service to promote, conduct, or contribute to fraudulent, obscene, pornographic, illegal or otherwise inappropriate activities, including without limitation, deceptive impersonation in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages; (vi) use any robot, spider, other automated device, web-bar, other web-client, device, software, routine or manual process to monitor or scrape information from the Website; or (vii) otherwise use the Website, Service or Content in any unlawful manner or in breach of these Terms.
We may prevent you from using the Website and our Services if we become aware of any action which breaches or which is reasonably construed as a breach of the Terms. We may also limit your use of the Website for any other reason and retain the right to terminate your use of the Website at our sole discretion.
WE MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICE IS OR WILL BE AVAILABLE FOR USE IN ANY PARTICULAR LOCATION OR AT SPECIFIC TIME. WE MAY CHANGE, MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE AT ANY TIME. YOUR ACCESS TO THE WEBSITE AND USE OF THE SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
6. TERMS OF SALE
By subscribing to Lev Haolam, you are purchasing a membership plan, not a physical product subscription. Membership gives you access to exclusive content, community features, and benefits, including the option to purchase Israeli-made goods and monthly Surprise Boxes at special discounted rates.
By becoming a member, users gain access to a range of exclusive benefits including:
- Access to a private online community with exclusive content and other community features, and
- Access to the Lev Haolam Shop, featuring unique Israeli-made products and opportunities to support small businesses and local artisans.
There are currently two membership tiers:
- Tier 1, which includes all membership benefits such as access to the private community and the Lev Haolam Shop, and the ability to purchase one Surprise Box per month at a 60% discount with shipping included. This box is optional and must be ordered separately. No product is shipped automatically under this plan.
- Tier 2, which includes the same membership benefits as Tier 1 plus one Surprise Box shipped monthly, automatically and at the same discounted club price. Shipping is included.
- In addition anyone may also purchase a one-time box Surprise Box without a subscription fee (full price) plus shipping.
You may use any accepted payment method available on our website (such as credit cards or PayPal) at the time of subscribing. Your payment method will be charged on a recurring basis (either 30 days after signup or at the start of each calendar month, depending on the subscription date), unless canceled in accordance with the below.
All fees are displayed clearly at the point of signup or checkout. Any optional product purchases (such as Surprise Boxes) are billed separately unless included in your selected plan.
Please note:
- All prices are listed in USD and may vary depending on currency conversion, promotions, or plan changes.
- Membership can be canceled at any time through your account or by contacting our support team.
- Orders for Surprise Boxes are considered voluntary, and members are not obligated to purchase any physical product.
Lev Haolam is not a non-profit organization and does not provide tax-deductible receipts.
7. SHIPPING, REFUNDS AND RETURNS, EXCHANGES & CANCELLATION
We currently deliver to 194 countries, including the United States, Canada, Australia, and Europe.
Delivery Timing: When subscribing to be a member, we will ship your monthly package within the first week of each calendar month using an international courier service. You will receive a notification when your box has shipped, including a tracking number (If you can’t track your package after 15 days, contact us at support@levhaolam.com with your name and order number). Typically, packages arrive within 2-3 weeks from the date of shipping. However, packages may arrive sooner or later, and we do not assume any responsibility on behalf of the courier or commit to any delivery date. Notwithstanding the foregoing, if you do not receive a Surprise Box within 6 weeks from the shipment date, we will either send you a new one or provide a full refund. Just email us at support@levhaolam.com
Delivery Conditions. In the event that a package does not arrive, please contact support@levhaolam.com and we will send out a new package to you. If a received package contains defective items you should report such to us in order for us to report back to the manufacturer. We will use our best efforts to replace or refund the cost of a defective item BUT IN NO EVENT SHALL ASSUME ANY LIABILITY FOR SUCH A DEFECT which is a result of a third party manufacturer's actions. Furthermore, you hereby agree that any claims you may have relating to an item (other than a request for a refund or replacement item) due to consuming or using an Item, shall be directed solely to the manufacturer of such item.
In addition, packages may include allergenic items such as, fruits, nuts, other food products etc. IT IS YOUR SOLE RESPONSIBILITY TO INSPECT EACH PRODUCT AND INQUIRE ABOUT ITS ALLERGENIC STATUS. WE SHALL NOT BE LIABLE TO ANY BODILY HARM CAUSED BY NEGLIGENT CONSUMPTION OF SUCH ITEMS BY YOU.
Duties and Taxes
- In the USA Lev Haolam covers applicable taxes and duties for deliveries within the United States.
- In other countries: Any local taxes or import duties are the responsibility of the package recipient.
- Returns, Refunds, and Exchanges
Replacing items which are not defective shall be requested by contacting support@levhaolam.com and shall be as per applicable Israeli law regarding such transactions.
If an item is damaged in shipping please email us promptly with your tracking number and a photo of the damage. We will arrange a replacement.
You can cancel your subscription using our Unsubscribe page, except that membership fees are non-refundable once the billing cycle begins and any such cancelation shall be effective with the next billing cycle. Any Surprise Box scheduled under that membership will still be sent and cannot be refunded once processing has begun.
If you cancel an annual plan before the end of the term, we will refund the unused portion (for boxes not yet shipped). Contact support@levhaolam.com to request this.
For any related questions or issues, email our support team at the email support@levhaolam.com.
8. PRIVACY
Our Privacy Policy (insert link) describes how we access, use, store and share your information when you access the Website and use the Services, and is incorporated in these Terms by reference. By accessing the Website and using the Services, you agree and understand that we will use your information as set forth in our Privacy Policy. Further, by entering your email address and subscribing you hereby agree to receive our promotions and other commercial messages, you may unsubscribe at any time.
9. VIRUSES
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to this Website, to the server in which it is stored, or to any server, computer or database connected to it. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under relevant criminal laws. We will report any such breach to the relevant authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will immediately cease.
10. DISCLAIMER OF WARRANTIES
THE WEBSITE AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE WEBSITE, CONTENT AND SERVICES WILL OPERATE ERROR-FREE, OR THAT THE WEBSITE, CONTENT AND SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT THE COMPANY WILL CORRECT ANY ERRORS IN THE SERVICE OR WEBSITE. YOU AGREE THAT COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS. COMPANY DOES NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT OR SERVICE THAT IS DISPLAYED OR FEATURED BY COMPANY, ITS PARTNERS AND EVEN OTHER USERS MADE AVAILABLE THROUGH THE WEBSITE OR SERVICE. EXCEPT AS EXPRESSLY STATED IN THE TERMS THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE WEBSITE OR SERVICE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO TO THAT EXTENT CERTAIN EXCLUSIONS SET FORTH HEREIN MAY NOT APPLY.
11. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS), AS WELL AS ITS VENDORS, DISTRIBUTORS, THIRD PARTY LICENSORS, OR EQUIPMENT AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, DEVICE FAILURE, OR MALFUNCTION, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY CHANGE THE SERVICE IN WHOLE OR IN PART IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER IN CONNECTION THEREWITH. THIS LIMITATION OF LIABILITY DOES NOT AFFECT COMPANY'S LIABILITY FOR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, NOR FOR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Company and its affiliates, and respective officers, directors, employees and agents from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from (i) your use of the Website and Services does not comply with these Terms including negligence and wrongful act; (ii) abusing or infringing third party rights through the Service; and (iii) your breach of these Terms or any applicable law and regulation. This indemnification obligation will survive the termination or expiration of these Terms and the termination of your use of the Website or Services.
13. TERMINATION
You can terminate these Terms and the use of the Website and service at any time. If you wish to terminate your use of the Website or service, you may do so simply by ceasing your use of the website and services or by sending us a request to delete your Account. Once the Account is deleted you will not be able to recover it and if you wish to use the Service again, you will need to subscribe and recreate an Account, therefore, if you believe you will want to use the Service again we recommend you not to delete your Account. We may terminate your access to all or any part of the Website or Services at any time, with or without cause and with or without notice, effective immediately. Such termination may result in the destruction of all information and data associated with your use of the Website and Services. If you were already billed for said last month of membership, you will then receive your last package, however, if you wish to be refunded (in the event that you were billed but the package was not yet shipped) please let us know.
14. DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Israel (excluding provisions of conflict of laws) and regarding any dispute arising out of or in connection herewith, you hereby agree to first contact us at support@levhaolam.com and attempt to resolve the dispute with us directly and amicably. If we were not able to resolve the dispute with you, we each agree by these enforceable Terms, to resolve any claim, and unless otherwise required by a mandatory law dispute or controversy arising out of or in connection with or relating to these Terms by binding and exclusively arbitration by shall be referred to a single arbitrator, which shall be appointed by mutual consent of the Parties. If the Parties are unable to agree on the identity of the arbitrator within seven days of a Party's request to appoint an arbitrator, then the decision as to the identity of the arbitrator may be referred by each Party to the Chairman of the Tel Aviv District of the Israeli Bar Association, who shall be authorized to appoint the arbitrator. The arbitration proceedings shall be held in Tel Aviv, Israel. The arbitration and any information and documents submitted therein shall be confidential (subject to each Party's right to apply to court in order to confirm or cancel the arbitrator's award). The arbitrator shall adhere to Israeli substantive law, but shall not be required to adhere to procedural law or law of evidence. The arbitration award shall be reasoned and shall be provided in writing. The arbitration award shall not be appealable. The provisions of this Section constitute an "arbitration agreement" under the Israeli Arbitration Law of 1968.
15. MISCELLANEOUS
These Terms, constitute the entire understanding between the parties with respect to the use of the Website or Service. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. Failure of the Company to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed as a waiver of such rights or of subsequent actions in the event of future breaches. These Terms of Use and any right granted herein may not be assigned by you without the prior written consent of the Company.
16. CANCELLING A TRANSACTION:
"Cancellation of a Transaction in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981"
17. CONTACT US:
If you have any questions or concerns regarding these Terms, please contact us at:
Lev Haolam, Kfar Etzion, Israel
ZIP 9091200
+972-2-6455-424
support@levhaolam.com
Current Raffles
Welcome to Our Exciting Raffles!
Welcome Raffle
We are thrilled to invite you to our Year-End-Draw, a special initiative to reward the NEW subscribers to our surprise box service who joined this past calendar year. We offer a chance to win an exciting grand prize at the end of the year.
Legacy Raffle
In parallel, we are inviting you to another Year-End Draw, a special initiative to reward subscribers from PREVIOUS years of our surprise box service. It’s our way of showing appreciation for your loyalty and support over time, with a chance to win an exciting grand prize at the end of the year.
Raffle's Year-End Draw:
Participants:
Participants Notification:
Announcing Winners:
Welcome Raffle
We are thrilled to invite you to our Year-End-Draw, a special initiative to reward the NEW subscribers to our surprise box service who joined this past calendar year. We offer a chance to win an exciting grand prize at the end of the year.
Legacy Raffle
In parallel, we are inviting you to another Year-End Draw, a special initiative to reward subscribers from PREVIOUS years of our surprise box service. It’s our way of showing appreciation for your loyalty and support over time, with a chance to win an exciting grand prize at the end of the year.
Raffle's Year-End Draw:
- At the end of each year one big prize winner is randomly selected from everyone who subscribed to our box during that year (Welcome Raffle) and another winner is selected from everyone who subscribed in previous years (Legacy Raffle).
- Each of these two big prizes is equivalent to one return plane ticket to Israel (up to $1500). The prize must be claimed within one month; otherwise, a new winner will be selected.
- Conducted live by Rivki, together with another company executive, and shared prominently on our social accounts, in the same way.
Participants:
- All new subscribers for the entire past calendar year are entered into the year-end draw (Welcome Raffle) and all subscribers from the years before (Legacy Raffle).
- Participants must have an active subscription at the time the raffle results are drawn to be eligible to win.
- Customers who purchased only one-time boxes are not eligible to participate in the raffles.
Participants Notification:
- The year-end big prize winner receives 2 emails and 2 SMSs in the first week. If there is no response, phone calls are made in the following weeks. If there is still no response within a month to claim the prize, a new winner is drawn.
Announcing Winners:
- Winners are announced by first name and family name initial (e.g., Rebecca J, from Tennessee) in live draws. Full names are shared on social media only with the winner's consent.
- Winners are notified and announced via email and social accounts.