Yes, you can cancel your subscription at any time and for any reason. For prompt processing, please email all cancellation requests to our support team at support@levhaolam.com

The product range of each box depends on the producers we are helping each month. You don't need to choose the products yourself. This means that you can enjoy unboxing a new surprise every month! Moreover, to enhance the surprise effect, we do not announce the goods in the next box in advance.Rest assured, we find and hand-pick only the best treasures from Israel for you. We guarantee that you will love it!

You will receive up to 9 full-size items of the best quality. Since we work with producers directly, we can offer the best prices for Lev Haolam members. So the price of each item inside the box is well below its cost in a regular store. We share the savings with our members. You will see the value in each box.

All products vary from package to package, as we support new producers every month. The goods may include an assortment of products such as chocolate, honey, coffee, tea, cookies, dates, olive or pomegranate oils, sweet or salty spreads, jams, spices, dried fruits, halva, home decor, ceramics, kitchenware, plates and bowls, paintings, candles, home blessings, wall hangings, holy books, earrings, necklaces, bracelets, face creams, soaps, ointments and balms, essential oils, and much more. This way, you will enjoy the full range of Israeli goods!

Each box also includes our colorful brochure with news and updates from Israel, the families you help, their businesses, and the Lev Haolam team.

Generally, your package will be shipped out from our warehouse in Israel within 2-12 days of your subscription.

You can expect 2-3 weeks of air travel until final delivery. Your package will follow the same schedule for the duration of your membership.

Tracking information is emailed to you when we print out your shipping label. You will receive a tracking number to the email address with which you subscribed.

Please note: since the tracking number is sent out a few days prior to shipping - it may take up to 7 days for the initial tracking update

We work hard to ensure that you get to enjoy the best that Israel has to offer. We pack everything to the best of our abilities. Items may get damaged during shipment.

Please contact us at support@levhaolam.com if anything in your package is damaged or missing, and we will address the matter immediately.

Yes, while we send alcoholic beverages approximately six times per year, we do offer the option to request an alcohol-free package. In these packages we swap alcoholic beverages for alternative items. Upon registration, please mention in the comments section that you are interested in an alcohol-free package.

Yes. When subscribing, please provide the address of the recipient in the "ship to address" section of the subscription.

All of the food items we buy are packaged items and are purchased from other companies located in Judea and Samaria. We do not produce any of the food ourselves.

All of the items we include in our boxes are certified kosher under different rabbinical supervisions. Some of the supervisions of our products include the following: Badatz Eidah Charedit Badatz Beit Yosef Mehadrin Rav Avraham Rubin Mehadrin Rav Eliyahu Abba Shaul Mehadrin Rav Eliezer Altschuler Hashgachat Rav Dov Lior Badatz Iggud Rabbanim Rabbi Y. Abba Shaul – Gush Etziyon Rabbi S. Drori – Kiryat Shmonah Orthodox Union.

Lev Haolam does our best to provide high standard kosher items in our packages. Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.

Lev Haolam ships to over 130 different countries each month. If you doubt that we can deliver to your city, please contact our support team.

Lev Haolam family members have access to an exclusive store. By buying goods in it, you can support a certain family in Israel.

Lev Haolam Judea & Samaria Ltd.
Luleem Business Center, Kfar Etzion 9091200, Israel

We understand your concerns about ordering online. It's crucial to trust the platform you're using. At Lev Haolam, we prioritize your safety and comfort. Here's how we address these concerns:

1. Secure Transactions: Our website uses secure technology (SSL) to protect your personal details during the checkout process. Your financial information is never stored on our servers.
2. Privacy: We respect your privacy. Your personal information is kept strictly confidential and is only used for the purpose of processing your order and keeping you informed.
3. Customer Support: Our customer service team is readily available to assist you with any concerns or issues you might have before, during, or after your purchase.
4. Transparent Policies: We have clear return and refund policies. If you're not satisfied with your order, we have a simple process to address this.
5. Trusted by Thousands: Lev Haolam has successfully served thousands of happy customers around the globe. You can read their testimonials on our website.