What if the package didn't arrive?
If you do not receive your package within 6 weeks from the date on which it was labeled and shipped, we will send you a new one or provide 100% Money back. If you have not received your package, just email us: firstname.lastname@example.org
What if the package came damaged?
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com
with your order/tracking number and a photo of the item's condition. We will arrange a replacement to ensure a satisfactory outcome.
How do I check the status of my order?
When your order ships, you will receive an email notification from us with a tracking number that you can use to check the status of your order. Usually the tracking information is updated within 24 hours, but on rare occasions it can take up to 15 days.
If you are not able to view tracking information 15 days after receiveing your tracking number email, you may contact us at firstname.lastname@example.org
with your name and order number, and we will look into it for you.
Delivery cost and conditions
We guarantee free shipping worldwide and deliver to 194 countries including US, Canada, Australia and Europe.
In the USA
Lev Haolam covers tax and duties only in the United States of America if such tax or duties apply.
In other countries
Payment of taxes and duties in other countries, if applicable, is the responsibility of the package recipient.
Refunds, returns, and exchanges
We accept returns up to 30 days after receival of the items, if the item is unused and in its original condition, and we will refund the full order amount
To return an item or if you have any further questions, please feel free to contact us at email@example.com
Subscription orders are typically shipped by the next Sunday or Monday from ordering. You will receive another notification when your order has shipped.
You can usually expect the package to arrive within 2-3 weeks from day on which it is dispatched from our warehouse in Israel. Once your package is dispatched, a tracking number will be sent to you by email.