FAQ
Look below to see the answers to the most frequently asked questions.
1. I do not like the package - the products are not the same as in the picture.
Satisfaction guarantee. If you don't like your package, we'll refund your money!
2. When will my package arrive?
Generally, your package will be shipped out from our warehouse in Israel within 2-12 days of your subscription. You can expect an additional 2-3 weeks of air travel until final delivery. Your package will follow the same schedule for the duration of your membership.
3. What do I do if an item in my package is broken or missing?
We work hard to ensure that you get to enjoy the best that Israel has to offer. We pack everything to the best of our abilities. Items may get damaged during shipment. Please contact us at support@levhaolam.com if anything in your package is damaged or missing, and we will address the matter immediately.
4. How can I get my bonuses?
As part of the special offer, you have the right to receive up to 7 bonuses without any additional payment (depends on the selected subscription plan). You will receive your bonuses with your first box. E-bonuses will be delivered via e-mail. If, for any reason, you have not received your bonuses, please get in touch with us by e-mail: support@levhaolam.com
5. How can I know who I've helped?
Inside each box, you can expect a special booklet with the history of the specific families who provide goods in the current box.
6. Are the products really made in Israel? Are they Kosher?
Yes! Our products are made in Israel!
All food items we buy are packaged and produced by companies located in Israel's Judea and Samaria regions. We do not produce any food ourselves. All items in our boxes are certified kosher under different rabbinical supervision. Some products supervision include the following: Badatz Eidah Charedi, Badatz Beit Yosef, Mehadrin Rav Avraham Rubin, Mehadrin Rav Eliyahu Abba Shaul, Mehadrin Rav Eliezer Altschuler, Hashgachat Rav Dov Lior, Badatz Iggud Rabbanim Rabbi Y. Abba Shaul – Gush Etzion, Rabbi S. Drori – Kiryat Shmonah, Orthodox Union. Lev Haolam does its best to provide high-standard kosher items in all packages. Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.
All food items we buy are packaged and produced by companies located in Israel's Judea and Samaria regions. We do not produce any food ourselves. All items in our boxes are certified kosher under different rabbinical supervision. Some products supervision include the following: Badatz Eidah Charedi, Badatz Beit Yosef, Mehadrin Rav Avraham Rubin, Mehadrin Rav Eliyahu Abba Shaul, Mehadrin Rav Eliezer Altschuler, Hashgachat Rav Dov Lior, Badatz Iggud Rabbanim Rabbi Y. Abba Shaul – Gush Etzion, Rabbi S. Drori – Kiryat Shmonah, Orthodox Union. Lev Haolam does its best to provide high-standard kosher items in all packages. Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.
7. What do I receive in my packages?
The Lev Haolam team carefully selects various products to fill your monthly package. Specific products vary from package to package, but Lev Haolam's items consist of boutique chocolates, sweets, olive oil, tea, cosmetics, wine, dried fruits, handmade ceramics, and Judaica. Your package forms a direct connection between you and the producers that make it happen.
8. Can I cancel my subscription?
Yes, you can always cancel your subscription, at any time for any reason. For faster handling, all cancellations are emailed to support@levhaolam.com.
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