Your Bond With Israel is Crucial Now
Support Israel. Forge Your Bond. Feel the Love of the Land.
Support Israel
FORGE YOUR BOND
FORGE YOUR BOND
Feel the Love of the Land
Dear Supporter of Israel,
We are Lev Haolam, the leading subscription box service from Israel.
We invite You to join our Israeli Family where you can give your support and love to Israel and feel its love in return.
We are Lev Haolam, the leading subscription box service from Israel.
We invite You to join our Israeli Family where you can give your support and love to Israel and feel its love in return.
Join our members assisting over 1820 heroic families in Israel, creating a bond between you and them.
Our surprise boxes introduce you to these families revitalizing the Holy Land with farming and crafts, producing olive oil and dates, honey and chocolate, salt and spices, tea and coffee, traditional sweets and snacks, books and art pieces, cosmetics, jewelry, and so much more.
Thanks to our monthly surprise boxes, over 30,000 of our members have already connected with Israel since 2014.
Each month, you receive full-sized products delivered straight from Israel. These are not just gifts; they are pieces of Israel itself, crafted exclusively for our members.
Physical Bond
Become a member of our Family and experience a connection that transcends others. Feel your love for Israel return, drawing you closer to the land and its people.
Items in boxes are inspired by the Bible and sourced from regions of biblical significance. Engaging with these products enrich your spiritual ties to the Israel.
Your purchases have a direct impact on the lives of Israeli families. You feel a deep camaraderie as you share their victories and challenges.
Emotional Bond
How can I feel the love of Israel?
Your experience with Lev Haolam goes beyond conventional support for Israel.
Spiritual Bond
LEV HAOLAM SUBSCRIPTION
Save 30% + Get FREE Shipping + 10 Bonuses when subscribe today!
10th Anniversary offer
Subscribe now to get a Digital Unity Pack bonus (valued $58)
Act fast: only until April 22nd!
Act quickly! This offer is only available until March 11th or until the first 350 boxes are sold, whichever comes first. They're going fast!
$99/month after first box
$69.30
First month: 30% discount
First Package: Welcome Box
Shipping: FREE for each box
Gift: 10 Digital Gifts
Exclusive boxes are limited. Buy while stocks last!
Example Box
Yours will be a surprise!
Yours will be a surprise!
Claim it before it expires!
- Israeli Holidays Calendar
- Jerusalem Tour + Webinar
- Book of Hours
- 2 Israeli Cookbooks
- Biblical Israel eBook
- Culture and History of Israel
- Hebrew Journey
- 10 Stories of Israeli Pioneers
But there’s more
110% Happiness Guarantee
Our #1 priority is your happiness. We stand 110% by our product, offering unwavering support, no questions asked.
Less than thrilled with your first box? Receive a full, hassle-free refund.
With us, your satisfaction isn’t just a promise; it’s our cornerstone. Just contact us at support@levhaolam.com for any request.
Encounter an issue? Consider it solved.
Box didn't arrive? We'll dispatch another one promptly, on us.
Cancel any time for any reason
Two-Volume Cookbook Journey
Draw closer to the heart of Israel with our two-volume cookbook, "Cooking in the Heartland". Each page is filled with recipes lovingly gathered from Israeli artisans. It's like a culinary tour of Israel, right in your own kitchen!
"A Book of Hours" - Your Spiritual Guide
Delve into Israel's spiritual heritage with "A Book of Hours", a sacred Jewish prayer book. Within its pages, discover The Amidah—an ancient pillar of Jewish liturgy—and strengthen your faith. Practice prayer at your own pace, deepening your connection to Israel's rich past and vibrant present.
A Journey through Time in Israel
Dive into Israel's rich history with our immersive virtual tour and webinar. Enjoy this special journey and feel a deep bond with Israel, right from your home.
Israeli Holidays: Festivals, Reflections, and Traditions
This calendar is your guide to Israel's significant dates and events. Discover more about Israel's fascinating culture, history, and traditions with every flip of the page.
With Your Subscription, You Experience
Our Philosophy: A Mutual Benefit
Our membership is founded on a win-win philosophy: artisans are justly compensated, and you receive genuine, heartfelt gifts.
Enduring embrace of Israel’s Love
Exclusive items of immeasurable value
Our Promise to You
With our boxes, we aim to provide you with an invaluable feeling, akin to the love and care from your loved ones.
Israeli Family sharing your values
Deepest bond with Israel and its people
Direct impact on Israeli communities
Here’s How It Works
Step 3: Feel Israel's love
Enjoy Israel goods, learn about the families you've helped, and experience true love flowing from Israel directly to you.
Step 2: Get your box
Every month we curate your box at every stage of the way to ensure it arrives to your doorstep in perfect condition.
Step 1: Join Lev Haolam
Subscribe to a monthly plan to start supporting Israeli families with Lev Haolam. New members get an exclusive bonus!
What's In the Boxes
All items in our boxes are designed to help you get a DEEP Connection with the Holy Land, its people, and culture, and to celebrate the Holidays.
Organic Cosmetics & Natural Soap
Fabulous Olive Oil, Spices & Spreads
Original Jewelry, Judaica & Works of Art
Biblically Inspired Ceramics & Housewares
Delicious Snacks, Treats & Tea
Why is a Monthly Subscription Important?
Each box is more than a delivery; it’s a date with Israel that you look forward to, guaranteed to stir a whirlwind of emotions and immerse you in Israel’s embrace.
Our Lev Haolam family members, connected with us over the years, have cultivated a steadfast bond with Israel and feel its love. If you’re ready to start this journey, we’re here to make it happen.
Our Lev Haolam family members, connected with us over the years, have cultivated a steadfast bond with Israel and feel its love. If you’re ready to start this journey, we’re here to make it happen.
Over our decade-long journey, we’ve learned a crucial lesson: forging a deep, enduring bond with Israel doesn’t happen overnight. A single box, though vibrant and heartfelt, can only offer a glimpse into the soul of Israel — a transient yet touching message. It’s the ongoing exchange, the monthly anticipation of what’s to come, that truly cements the relationship.
Because forging a strong bond takes time
Each of our boxes contains 7−9 products, directly supporting 7 - 9 producers with every shipment. With a network of over 300 producers in need, the surprise box format is our way of ensuring timely help. It allows us to focus on those who need it most at any given moment, rotating support among our community of artisans. This means that your subscription has a direct and immediate impact on the livelihoods of these families.
The best part is the excitement of anticipation as you unbox your surprises — it feels like celebrating a personal holiday every month!
You also get to explore products from different parts of Israel, such as Jerusalem, Beit El, Shilo, and more.
The best part is the excitement of anticipation as you unbox your surprises — it feels like celebrating a personal holiday every month!
You also get to explore products from different parts of Israel, such as Jerusalem, Beit El, Shilo, and more.
Why do we only offer surprise boxes?
How do products strengthen my bond with Israel?
The easiest way to explain this is with a simple example. You may have received a hand-knitted scarf from your grandmother or mother, or perhaps a delicious cake. Wrapping yourself in that scarf or taking a bite of the cake, you feel the care and love of your loved ones. In a similar way, a product that is handmade in the Holy Land awakens a genuine sense of love and closeness with Israel.
“Love ❤️ love ❤️❤️ Thank you Lev Haolam family! It's an honor to be loved by you My beautiful Israel !!!!!!!!!”
"I have been searching for a long time for ways to get closer to Israel and feel its presence in my life.
And now with Lev Haolam, I can finally feel the love of Israel. Every product I receive from the Holy Land fills me with love"
And now with Lev Haolam, I can finally feel the love of Israel. Every product I receive from the Holy Land fills me with love"
You’re not just donating; you’re investing in the heart of Israel — the pioneers of Judea and Samaria. They’re revitalizing their land: turning deserts green, building homes, creating industries, and opening job opportunities.
Yet, despite their vital role, these producers often lack external support. That’s where Lev Haolam steps in. We partner with them, offering the crucial support they need for living.
You give Israeli families more than momentary aid — you give them the tools for lasting self-reliance, enabling them to live and grow communities.
Yet, despite their vital role, these producers often lack external support. That’s where Lev Haolam steps in. We partner with them, offering the crucial support they need for living.
You give Israeli families more than momentary aid — you give them the tools for lasting self-reliance, enabling them to live and grow communities.
Why Lev Haolam is MORE than a donation?
You learn the names of the families you've helped and can follow their progress within our community.
"I am very inspired by the stories of the families I help. It brings me very close to them and to Israel. And, of course, I feel their love in return!" — our beloved member.
Watch the interview with our members who have been with us for 8 years!
The family of Israeli producers who received help extends their thanks to our members
By selecting this approach, we aim to significantly impact the lives of many underserved Israeli small businesses.
Each box offers you an extraordinary experience, from discovering the products to our magazine revealing the stories and traditions of the makers.
Every box supports different Israeli families
Ready to feel the love of Israel?
Start your subscription now at just $75.24. Save 24%!
Watch the Unboxing
Enjoy an unboxing video with a product overview of one of our surprise boxes.
видео
Reviews
★ ★ ★ ★ ★
I literally squealed when I saw Lev Haolam on the outside of the box! 😍 I love everything and I am so excited to be able to support AND receive all this awesomeness straight from Israel! Thank you all for putting this together! ❤️
Marilyn Washington
★ ★ ★ ★ ★
This is so meaningful and beautiful box. I receive the blessings from Zion
Thank you Lev Haolam Family for selecting the right products, the themes, preparing and ship to our homes such great products. ❤️
Claudia Canizalez
★ ★ ★ ★ ★
My June box arrived tonight!! The detailed artwork put into the beautiful box holding the Song of Songs Book left me in awe! All the items in the box were, as always, crafted with love, care, and with quality product. I can’t wait to try the tea! 💝
Susan Goodwin
★ ★ ★ ★ ★
Received our box last night. We were so happy to see all the beautiful products. Can’t wait to make a chicken dish with the new spice jar
and we can never have enough olive oil!
Lyn Andres-Anderson
His small family business is close to his home in the Samarian community of Kohav Shachar. This remote and beautiful settlement is surrounded by olive trees, wildflowers, healing herbs, and fragrant plants.
Adva Soaps, a gorgeous boutique soap company, was started by Shlomo Keshet, a true pioneer committed to developing the Holy Land.
The support and love Adva has received from Lev Haolam supporters has made all the difference in the world.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It's their way of saying thank you and sharing the land they love with you.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It's their way of saying thank you and sharing the land they love with you.
Adva Soaps, a gorgeous boutique soap company, was started by Shlomo Keshet, a true pioneer committed
to developing the Holy Land.
to developing the Holy Land.
Read the story of Shlomo, our stalwart artisan!
The support and love Adva has received from Lev Haolam supporters has made all the difference in the world.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It's their way of saying thank you and sharing the land they love with you.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It's their way of saying thank you and sharing the land they love with you.
Adva Soaps, a gorgeous boutique soap company, was started by Shlomo Keshet, a true pioneer committed
to developing the Holy Land.
to developing the Holy Land.
Adva carefully harvests and uses this healing bounty from the Holy Land to infuse their soaps with the scent and spirit of Israel. It’s their way of sharing the goodness and love of Israel with others.
When Shlomo’s fourth son was born with Down Syndrome, he knew it would make life hard for him. As he and his wife gazed upon the face of their beautiful boy, they felt his blessing and named him Elnatan, which means 'The gift of God.' Shlomo knew he would move heaven and earth to provide his son with a safe and happy life. Over the years, his small business became a conduit for helping Elnatan and other special needs Israelis.
Shlomo has faced daily hardships keeping the business afloat, but he knows his business is more than a business! It’s a way of developing the land and providing Elnatan (now a young man) and other residents with special needs employment opportunities! And so he’ll never give up!
Shlomo has faced daily hardships keeping the business afloat, but he knows his business is more than a business! It’s a way of developing the land and providing Elnatan (now a young man) and other residents with special needs employment opportunities! And so he’ll never give up!
The support and love Adva has received from Lev Haolam supporters has made all the difference in the world.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It's their way of saying thank you and sharing the land they love with you.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It's their way of saying thank you and sharing the land they love with you.
The support and love Adva has received from Lev Haolam supporters has made all the difference in the world.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It’s their way of saying thank you and sharing the land they love with you.
Shlomo and his workers feel so much love and gratitude for people who love Israel that they pour their souls into their soaps. It’s their way of saying thank you and sharing the land they love with you.
We are the Lev Haolam family
Over 30,000 members have trusted us!
We have delivered on our promise to deepen their bond with Israel by allowing them to feel its love in return.
We are the
Lev Haolam family
Lev Haolam family
We have delivered on our promise
to deepen their bond with Israel by allowing them to feel its love in return.
to deepen their bond with Israel by allowing them to feel its love in return.
Our employees are dedicated to learning everything about our precious country. We explore the country, interact with its people, and witness how they breathe life into Israel through their work. Living life this way every day gives us expertise in this remarkable nation.
The Lev Haolam Company is based in Israel, near Jerusalem, and cares passionately for and feels loved by Israel.
Every day, our utmost priority is
to bring happiness to our members.
to bring happiness to our members.
With almost a decade of experience, we've connected thousands of people with Israel, spreading love worldwide through over 1,380,000 boxes.
We truly value our members and are dedicated to resolving any issues they may encounter. If your box doesn't arrive or arrives damaged, we'll promptly send a new replacement box. Our customer care team is always here and happy to help you. You're our priority!
We truly value our members and are dedicated to resolving any issues they may encounter. If your box doesn't arrive or arrives damaged, we'll promptly send a new replacement box. Our customer care team is always here and happy to help you. You're our priority!
10 years of experience
more than 30,000 people connected with Israel
Every day, we receive dozens of grateful testimonials, like this, "My life with Lev Haolam just got brighter! Every month, I eagerly await my surprise and always receive much more than I expected. I'm thankful to fate for finding such an amazing company and becoming a regular member. Now, Israel is always with me!" We've amassed over 1,570 reviews on Trustpilot and Facebook, showcasing an amazing volume of positive feedback from our satisfied members.
At Lev Haolam, we wholeheartedly believe in transforming the lives of our members for the better.
Our mission is to bring them as close to Israel as possible, filling their lives with its love.
Check what people say about us
1,380,000 boxes worldwide
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Not ready to join yet?
Receive exclusive updates, special offers, and inspiring stories from our artisans in Israel.
Discover more benefits with each box!
Even though you're far away, you can still feel a part of Israel and its vibrant life. This closeness will let you truly experience its love
Each Lev Haolam box is like a mini-tour of Israel right in your home.
Get producer insights, regional news, educational webinars, and more.
Our items feature biblical motifs and human warmth.
Our producers share more than products — they share Israel's heart with you.
FAQ
Yes, you can cancel your subscription at any time and for any reason. For prompt processing, please email all cancellation requests to our support team at support@levhaolam.com
The product range of each box depends on the producers we are helping each month. You don't need to choose the products yourself. This means that you can enjoy unboxing a new surprise every month! Moreover, to enhance the surprise effect, we do not announce the goods in the next box in advance.Rest assured, we find and hand-pick only the best treasures from Israel for you. We guarantee that you will love it!
You will receive up to 9 full-size items of the best quality. Since we work with producers directly, we can offer the best prices for Lev Haolam members. So the price of each item inside the box is well below its cost in a regular store. We share the savings with our members. You will see the value in each box.
All products vary from package to package, as we support new producers every month. The goods may include an assortment of products such as chocolate, honey, coffee, tea, cookies, dates, olive or pomegranate oils, sweet or salty spreads, jams, spices, dried fruits, halva, home decor, ceramics, kitchenware, plates and bowls, paintings, candles, home blessings, wall hangings, holy books, earrings, necklaces, bracelets, face creams, soaps, ointments and balms, essential oils, and much more. This way, you will enjoy the full range of Israeli goods!
Each box also includes our colorful brochure with news and updates from Israel, the families you help, their businesses, and the Lev Haolam team.
All products vary from package to package, as we support new producers every month. The goods may include an assortment of products such as chocolate, honey, coffee, tea, cookies, dates, olive or pomegranate oils, sweet or salty spreads, jams, spices, dried fruits, halva, home decor, ceramics, kitchenware, plates and bowls, paintings, candles, home blessings, wall hangings, holy books, earrings, necklaces, bracelets, face creams, soaps, ointments and balms, essential oils, and much more. This way, you will enjoy the full range of Israeli goods!
Each box also includes our colorful brochure with news and updates from Israel, the families you help, their businesses, and the Lev Haolam team.
Generally, your package will be shipped out from our warehouse in Israel within 2-12 days of your subscription.
You can expect 2-3 weeks of air travel until final delivery. Your package will follow the same schedule for the duration of your membership.
You can expect 2-3 weeks of air travel until final delivery. Your package will follow the same schedule for the duration of your membership.
Tracking information is emailed to you when we print out your shipping label. You will receive a tracking number to the email address with which you subscribed.
Please note: since the tracking number is sent out a few days prior to shipping - it may take up to 7 days for the initial tracking update
Please note: since the tracking number is sent out a few days prior to shipping - it may take up to 7 days for the initial tracking update
We work hard to ensure that you get to enjoy the best that Israel has to offer. We pack everything to the best of our abilities. Items may get damaged during shipment.
Please contact us at support@levhaolam.com if anything in your package is damaged or missing, and we will address the matter immediately.
Please contact us at support@levhaolam.com if anything in your package is damaged or missing, and we will address the matter immediately.
Yes, while we send alcoholic beverages approximately six times per year, we do offer the option to request an alcohol-free package. In these packages we swap alcoholic beverages for alternative items. Upon registration, please mention in the comments section that you are interested in an alcohol-free package.
Yes. When subscribing, please provide the address of the recipient in the "ship to address" section of the subscription.
All of the food items we buy are packaged items and are purchased from other companies located in Judea and Samaria. We do not produce any of the food ourselves.
All of the items we include in our boxes are certified kosher under different rabbinical supervisions. Some of the supervisions of our products include the following: Badatz Eidah Charedit Badatz Beit Yosef Mehadrin Rav Avraham Rubin Mehadrin Rav Eliyahu Abba Shaul Mehadrin Rav Eliezer Altschuler Hashgachat Rav Dov Lior Badatz Iggud Rabbanim Rabbi Y. Abba Shaul – Gush Etziyon Rabbi S. Drori – Kiryat Shmonah Orthodox Union.
Lev Haolam does our best to provide high standard kosher items in our packages. Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.
All of the items we include in our boxes are certified kosher under different rabbinical supervisions. Some of the supervisions of our products include the following: Badatz Eidah Charedit Badatz Beit Yosef Mehadrin Rav Avraham Rubin Mehadrin Rav Eliyahu Abba Shaul Mehadrin Rav Eliezer Altschuler Hashgachat Rav Dov Lior Badatz Iggud Rabbanim Rabbi Y. Abba Shaul – Gush Etziyon Rabbi S. Drori – Kiryat Shmonah Orthodox Union.
Lev Haolam does our best to provide high standard kosher items in our packages. Additionally, we are always on the lookout for new items to include, so the supervisions will not always be the same as listed, but they will be of similar standards.
Lev Haolam ships to over 130 different countries each month. If you doubt that we can deliver to your city, please contact our support team.
Lev Haolam family members have access to an exclusive store. By buying goods in it, you can support a certain family in Israel.
Lev Haolam Judea & Samaria Ltd.
Luleem Business Center, Kfar Etzion 9091200, Israel
Luleem Business Center, Kfar Etzion 9091200, Israel
We understand your concerns about ordering online. It's crucial to trust the platform you're using. At Lev Haolam, we prioritize your safety and comfort. Here's how we address these concerns:
- Secure Transactions: Our website uses secure technology (SSL) to protect your personal details during the checkout process. Your financial information is never stored on our servers.
- Privacy: We respect your privacy. Your personal information is kept strictly confidential and is only used for the purpose of processing your order and keeping you informed.
- Customer Support: Our customer service team is readily available to assist you with any concerns or issues you might have before, during, or after your purchase.
- Transparent Policies: We have clear return and refund policies. If you're not satisfied with your order, we have a simple process to address this.
- Trusted by Thousands: Lev Haolam has successfully served thousands of happy customers around the globe. You can read their testimonials on our website.
Featured on:
Two-Volume Cookbook Journey
Draw closer to the heart of Israel with our two-volume cookbook, "Cooking in the Heartland". Each page is filled with recipes lovingly gathered from Israeli artisans. Try your hand at traditional dishes like Challah bread or Moroccan Salmon. It's like a culinary tour of Israel, right in your own kitchen!
"A Book of Hours" - Your Spiritual Guide
Delve into Israel's spiritual heritage with "A Book of Hours", a sacred Jewish prayer book. Within its pages, discover The Amidah—an ancient pillar of Jewish liturgy—and strengthen your faith. Practice prayer at your own pace, deepening your connection to Israel's rich past and vibrant present.
A Journey through Time in Israel
Dive into Israel's rich history with our immersive virtual tour. From ancient traditions to modern culture and flavorful cuisine. Enjoy this special journey and feel a deep bond with Israel, right from your home.
Israeli Holidays: Festivals, Reflections, and Traditions
This calendar is your guide to Israel's significant dates and events. Discover more about Israel's fascinating culture, history, and traditions with every flip of the page. Rest assured, no important date will escape your notice.
+972 (2) 3721 384
+1 (531) 2081 263
Sunday – Thursday
10:00 AM – 7:00 PM (Israel Time)
support@levhaolam.com
+1 (531) 2081 263
Sunday – Thursday
10:00 AM – 7:00 PM (Israel Time)
support@levhaolam.com
Lev Haolam Judea & Samaria Ltd. Luleem Business Center, Kfar Etzion 9091200, Israel
Company Number: 515056927
Company Number: 515056927
© 2015 – 2024 Lev Haolam
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Privacy Policy
Privacy Policy
Lev Haolam Judea & Samaria Ltd.
Last Updated: 14/02/2023
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO SUCH TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE SERVICE.
We are committed to respect and protect the privacy of the personal information we obtain from you through the Service, and we have created this Privacy Policy to inform you about how we collect, use and share your personal information, and about our privacy practices in general.
We continually strive to find new ways to enhance your experience with the Service and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version.
Terms of Service. Use of the Service is subject to our Terms of Service which is hereby incorporated and made part of our Site disclosures which shall include this Privacy Policy the Terms of Service and any other disclosures posted to the Site (collectively the “Site Disclosures”). By using the Service, you agree to be bound by our Site
Disclosures.
Age. The Service is not directed to children under the age of eighteen (18) or the age of majority where you reside, whichever is younger. If you become aware that your child has provided us with personal information, please contact us at the email address listed below. If we become aware that a child under this age has provided us with personal information, we will take steps to remove such information and terminate the child’s account.
Translation.
We may translate this Privacy Policy into other languages for your convenience. Nevertheless, the English version governs your relationship with Company, and any inconsistencies among the different versions will be resolved in favor of the English version.
Application of this Privacy Policy.
This policy applies where we are acting as a data processor with respect to your personal data, in other words, where we process your personal data on behalf of another party.
This policy applies where we are collecting Personally Identifiable Information (as further described below) from individuals and / or sole proprietors and does not apply to the collection of data from corporate entities. This policy applies however we collect Personally Identifiable Information, however accessed and / or used, whether via personal computers, mobile devices or otherwise.
[Optional] Other Sites. This Privacy Policy shall also apply to our Facebook, Twitter, Pinterest, Instagram and all other Social Media accounts (the “Other Sites”) except where there may be a conflict between our policy and the Other Sites, in which case the polices of the Other Sites shall apply.
Collecting Personal Information and How We Use It.
Personally Identifiable Information. When you engage in certain activities via the Service you may provide information to us which may include personal information, which is information that may reasonably be used to identify you, such as your name, address, e-mail address, telephone number, credit card number, and other content you upload or provide to us. We may use or share Personally Identifiable Information to provide products and/or services to you, to enhance the operation of the Service, improve our marketing and promotional efforts, analyze use of the Service. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms and Conditions and this Privacy Policy, and to comply with applicable laws and in cooperation with law enforcement activities. The legal basis for this processing is a) your consent, or b) our legitimate interests, namely monitoring and improving our website and service.
How we collect Personally Identifiable Information.
(i) we may process your account data ("account data"). The account data may include your password and/or User ID, name, telephone number, street address, email address, and other Personally Identifiable Information.
(ii) we may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website and services usage. The source of the usage data is our analytics tracking system.
(iii) we may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using website contact forms.
(iv) we may process information contained in any inquiry you submit to us regarding goods and/or services ("inquiry data").
(v) we may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). When you sign up for an account or use certain features, you may be opting to receive messages and/or phone calls from us, . You cannot opt-out of Administrative Emails. “Administrative Emails” relate to your activity on the Company Service and include but are not limited to emails regarding your account, requests or inquiries, and purchases of products and services, if applicable. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time after registering, by e-mailing us at the email listed at the end of this Privacy Policy or by hitting the “unsubscribe” button at the bottom of any of our e-mails.
(vi) we may process information relating to transactions, including purchases of goods and services ("transaction data"). The transaction data may include first and last names, an email address to be used as a login, billing contact information, credit card number, crypto wallet address, and others.
(vii) we may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
(viii) we may process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Providing your personal data to others.
Except as stated in this Section we do not sell or share your Personally Identifiable Information.
We may disclose your personal information to any affiliate of our Company which means any entity that, directly or indirectly through one or more intermediaries, controls or is controlled by or is under common control with Company.
We employ third parties to perform functions on our behalf such as hosting or operating the Site, communicating with other parties providing services to you, processing and/or fulfilling orders for products purchased through the Service, sending e-mail and/or other communications, maintaining customer and user information and databases, and credit card payment processing. These third parties may have access to your personal information in connection with performing these functions.
In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of the assets owned or controlled by us, our parent or any subsidiary or affiliated entity are sold, assigned, transferred or acquired by another company, the information from and/or about our Service users may be among the transferred assets.
We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not identify a specific person. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to the Site or otherwise participating in the Service, the URL of the website you visit after leaving the Site, the type of browser you are using, your Internet Protocol (“IP”) address, mobile carrier information, mobile device information, or general and/or aggregated location data that does constitute Personally Identifiable Information. We, and/or our authorized third parties may automatically collect this information when you visit or use the Service using electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy. We use Non-Personally Identifiable Information to troubleshoot, administer the Services, analyse trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
Release of Non-Personally Identifiable Information.
We may disclose or share Non-Personally Identifiable Information with Third Party Providers and the public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our users to administer the Service. We may also publish this aggregated information for promotional purposes. Such data is collected on our behalf and is owned and used by us.
Choices on Collection/Use of Information. You can always choose not to provide certain information, although a certain level of information is required to engage and participate in the Service.
About Cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
(i) authentication - we use cookies to identify you when you visit our website and as you navigate our website.
(ii) status - we use cookies to help us to determine if you are logged into our website.
(iii) security - we use cookies as an element of the security measures to protect our website and services generally.
(iv) advertising - we use cookies to help us to display advertisements that may be relevant to you.
(v) analysis - we use cookies to help us to analyze the use and performance of our website and services; and
(vi) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used by our service providers and/or affiliates.
Our service providers, affiliates and partners use cookies, and those cookies may be stored on your computer when you visit our website.
We may use Google Analytics or similar tools to analyze the use of our website. Analytics providers gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(i) Chrome https://support.google.com/chrome/answer/95647?hl=en
(ii) Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(iii) Opera http://www.opera.com/help/tutorials/security/cookies/
(iv) Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(v) Microsoft Edge https://support.microsoft.com/en-us/search?query=enable%20cookies%20in%20edge
(vi) Apple https://www.apple.com/legal/privacy/en-ww/
Local Device Storage and other Tracking Technologies; Do Not Track (DNT):
The Service will at times place and/or store code or other types of information and/or devices (e.g., “cookies”) on your computer, mobile or other device (“Local Device Storage”). We may use Local Device Storage for any lawful business purpose, including without limitation to determine which of our messages have been opened by recipients so we can gauge the effectiveness of marketing campaigns, to control the display of ads, to track usage patterns, the movements of individual users, and your geographic location, to help diagnose problems with our servers, to gather broad demographic information, to analyze trends, to conduct research, to deliver editorial content, to record registration and personalization information, and to otherwise administer the Service. For example, if you register on any part of the Service and are given the option to save your username and password, we may provide this convenience to you via Local Device Storage. Local Device Storage may also collect and store your personally identifiable information, which may be shared with our parent, subsidiaries, and affiliates and other companies.
If you do not want Local Device Storage, your computer, mobile or other device may include an option that allows you to not accept it. However, if you disable Local Device Storage, some portions of the Service may not function properly.
Analytics.
We continuously improve our websites and our products, and we utilize different third-party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, mobile applications, or our API, what they like and dislike, and where they have problems. Our products, desktop tools, mobile applications and API use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.
This information is used solely to assist us in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
Consent to Transfer of Information.
Your information may be transferred to, and maintained on, servers and databases located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as your jurisdiction. Please be advised that we may transfer your information to and from any state, province, country or other governmental jurisdiction, and process it elsewhere. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to any such transfer.
Security of Information.
In the event you are provided with an opportunity to establish an account or profile on our Site, you may be able to access your Personally Identifiable Information via the Service with your password and username. This password is encrypted. We advise against sharing your password with anyone. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your computer, browser, or mobile device by signing off after you have finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If we believe that the security of your information may have been compromised, we may seek to notify you of that development.
We are committed to taking all reasonable precautions to safeguard the privacy of personal information which has been provided by its users. We use technical, contractual, administrative and physical security steps to protect your personal information. Security measures such as restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with this Privacy Policy. We will protect your credit card information by using industry standard encryption technology.
No data transmission over the Internet or via e-mail is completely secure and therefore we cannot guarantee protection of all personal information in all cases. For example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If you provide us with your credit card number, you should not send it electronically unless the email is encrypted, or your browser indicates that the access to our website is secure. Materials posted to online forums such as bulletin boards or chat rooms are public, not secure, and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other parties.
Privacy Notice for California Residents.
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without verifiable parental consent, he or she should contact us at the email address below.
Other California Privacy Rights. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via phone, email, or write to us as provided below in our Contact Us Section.
Contact Us. If you have any comments or questions regarding this Privacy Policy or wish to report any violation of this Privacy Policy, you may contact us at the address below.
Email: support@levhaolam.com
Regular mail: Luleem 2, Kfar Etzion, Israel 9091200.
Phone number: +972 (2) 3721 384
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Additional terms that apply to some residents of the European Economic Area (EEA).
In addition to the rights already recorded above, if you are based in the EEA, you may have the following additional rights in relation to the personal information we hold about you, in accordance with The General Data Protection Regulation 2016/67.
Additional Rights.
In this Section we have summarized the rights that you may have under data protection laws in the EEA. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection laws in the EEA are:
(i) the right to access;
(ii) the right to rectification;
(iii) the right to erasure;
(iv) the right to restrict processing;
(v) the right to object to processing;
(vi) the right to data portability;
(vii) the right to complain to a supervisory authority; and
(viii) the right to withdraw consent.
You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully process. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances may include you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is: (i) your consent; or (ii) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
You may access your personal information that we hold by contacting us using the contact details below. We will provide you with a copy of the personal information we keep about you. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.
You may request that the personal information we hold about you be corrected by contacting us. If we do not agree to your request for a correction, you may then request that we take reasonable steps to attach to the information a statement of the correction sought but not made.
Please be aware that some of these rights may be limited or unavailable where we have an overriding interest or legal obligation to continue to process the data, or where data may be exempt from disclosure.
Lev Haolam Judea & Samaria Ltd.
Last Updated: 14/02/2023
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO SUCH TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE SERVICE.
We are committed to respect and protect the privacy of the personal information we obtain from you through the Service, and we have created this Privacy Policy to inform you about how we collect, use and share your personal information, and about our privacy practices in general.
We continually strive to find new ways to enhance your experience with the Service and we may modify this Privacy Policy from time to time to reflect changes in our privacy practices. You are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version.
Terms of Service. Use of the Service is subject to our Terms of Service which is hereby incorporated and made part of our Site disclosures which shall include this Privacy Policy the Terms of Service and any other disclosures posted to the Site (collectively the “Site Disclosures”). By using the Service, you agree to be bound by our Site
Disclosures.
Age. The Service is not directed to children under the age of eighteen (18) or the age of majority where you reside, whichever is younger. If you become aware that your child has provided us with personal information, please contact us at the email address listed below. If we become aware that a child under this age has provided us with personal information, we will take steps to remove such information and terminate the child’s account.
Translation.
We may translate this Privacy Policy into other languages for your convenience. Nevertheless, the English version governs your relationship with Company, and any inconsistencies among the different versions will be resolved in favor of the English version.
Application of this Privacy Policy.
This policy applies where we are acting as a data processor with respect to your personal data, in other words, where we process your personal data on behalf of another party.
This policy applies where we are collecting Personally Identifiable Information (as further described below) from individuals and / or sole proprietors and does not apply to the collection of data from corporate entities. This policy applies however we collect Personally Identifiable Information, however accessed and / or used, whether via personal computers, mobile devices or otherwise.
[Optional] Other Sites. This Privacy Policy shall also apply to our Facebook, Twitter, Pinterest, Instagram and all other Social Media accounts (the “Other Sites”) except where there may be a conflict between our policy and the Other Sites, in which case the polices of the Other Sites shall apply.
Collecting Personal Information and How We Use It.
Personally Identifiable Information. When you engage in certain activities via the Service you may provide information to us which may include personal information, which is information that may reasonably be used to identify you, such as your name, address, e-mail address, telephone number, credit card number, and other content you upload or provide to us. We may use or share Personally Identifiable Information to provide products and/or services to you, to enhance the operation of the Service, improve our marketing and promotional efforts, analyze use of the Service. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms and Conditions and this Privacy Policy, and to comply with applicable laws and in cooperation with law enforcement activities. The legal basis for this processing is a) your consent, or b) our legitimate interests, namely monitoring and improving our website and service.
How we collect Personally Identifiable Information.
(i) we may process your account data ("account data"). The account data may include your password and/or User ID, name, telephone number, street address, email address, and other Personally Identifiable Information.
(ii) we may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website and services usage. The source of the usage data is our analytics tracking system.
(iii) we may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using website contact forms.
(iv) we may process information contained in any inquiry you submit to us regarding goods and/or services ("inquiry data").
(v) we may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). When you sign up for an account or use certain features, you may be opting to receive messages and/or phone calls from us, . You cannot opt-out of Administrative Emails. “Administrative Emails” relate to your activity on the Company Service and include but are not limited to emails regarding your account, requests or inquiries, and purchases of products and services, if applicable. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time after registering, by e-mailing us at the email listed at the end of this Privacy Policy or by hitting the “unsubscribe” button at the bottom of any of our e-mails.
(vi) we may process information relating to transactions, including purchases of goods and services ("transaction data"). The transaction data may include first and last names, an email address to be used as a login, billing contact information, credit card number, crypto wallet address, and others.
(vii) we may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
(viii) we may process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Providing your personal data to others.
Except as stated in this Section we do not sell or share your Personally Identifiable Information.
We may disclose your personal information to any affiliate of our Company which means any entity that, directly or indirectly through one or more intermediaries, controls or is controlled by or is under common control with Company.
We employ third parties to perform functions on our behalf such as hosting or operating the Site, communicating with other parties providing services to you, processing and/or fulfilling orders for products purchased through the Service, sending e-mail and/or other communications, maintaining customer and user information and databases, and credit card payment processing. These third parties may have access to your personal information in connection with performing these functions.
In addition, as our business changes, we may buy or sell various assets. In the event all or a portion of the assets owned or controlled by us, our parent or any subsidiary or affiliated entity are sold, assigned, transferred or acquired by another company, the information from and/or about our Service users may be among the transferred assets.
We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not identify a specific person. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to the Site or otherwise participating in the Service, the URL of the website you visit after leaving the Site, the type of browser you are using, your Internet Protocol (“IP”) address, mobile carrier information, mobile device information, or general and/or aggregated location data that does constitute Personally Identifiable Information. We, and/or our authorized third parties may automatically collect this information when you visit or use the Service using electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy. We use Non-Personally Identifiable Information to troubleshoot, administer the Services, analyse trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We reserve the right to use, transfer, sell, and share aggregated, anonymous data about our users as a group for any lawful business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients and customers.
Release of Non-Personally Identifiable Information.
We may disclose or share Non-Personally Identifiable Information with Third Party Providers and the public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our users to administer the Service. We may also publish this aggregated information for promotional purposes. Such data is collected on our behalf and is owned and used by us.
Choices on Collection/Use of Information. You can always choose not to provide certain information, although a certain level of information is required to engage and participate in the Service.
About Cookies.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use cookies for the following purposes:
(i) authentication - we use cookies to identify you when you visit our website and as you navigate our website.
(ii) status - we use cookies to help us to determine if you are logged into our website.
(iii) security - we use cookies as an element of the security measures to protect our website and services generally.
(iv) advertising - we use cookies to help us to display advertisements that may be relevant to you.
(v) analysis - we use cookies to help us to analyze the use and performance of our website and services; and
(vi) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used by our service providers and/or affiliates.
Our service providers, affiliates and partners use cookies, and those cookies may be stored on your computer when you visit our website.
We may use Google Analytics or similar tools to analyze the use of our website. Analytics providers gather information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(i) Chrome https://support.google.com/chrome/answer/95647?hl=en
(ii) Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(iii) Opera http://www.opera.com/help/tutorials/security/cookies/
(iv) Internet Explorer https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(v) Microsoft Edge https://support.microsoft.com/en-us/search?query=enable%20cookies%20in%20edge
(vi) Apple https://www.apple.com/legal/privacy/en-ww/
Local Device Storage and other Tracking Technologies; Do Not Track (DNT):
The Service will at times place and/or store code or other types of information and/or devices (e.g., “cookies”) on your computer, mobile or other device (“Local Device Storage”). We may use Local Device Storage for any lawful business purpose, including without limitation to determine which of our messages have been opened by recipients so we can gauge the effectiveness of marketing campaigns, to control the display of ads, to track usage patterns, the movements of individual users, and your geographic location, to help diagnose problems with our servers, to gather broad demographic information, to analyze trends, to conduct research, to deliver editorial content, to record registration and personalization information, and to otherwise administer the Service. For example, if you register on any part of the Service and are given the option to save your username and password, we may provide this convenience to you via Local Device Storage. Local Device Storage may also collect and store your personally identifiable information, which may be shared with our parent, subsidiaries, and affiliates and other companies.
If you do not want Local Device Storage, your computer, mobile or other device may include an option that allows you to not accept it. However, if you disable Local Device Storage, some portions of the Service may not function properly.
Analytics.
We continuously improve our websites and our products, and we utilize different third-party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, mobile applications, or our API, what they like and dislike, and where they have problems. Our products, desktop tools, mobile applications and API use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.
This information is used solely to assist us in maintaining a more effective and useful websites and products for our customers. This data will not be shared with third parties without your prior consent or unless required by law.
Consent to Transfer of Information.
Your information may be transferred to, and maintained on, servers and databases located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as your jurisdiction. Please be advised that we may transfer your information to and from any state, province, country or other governmental jurisdiction, and process it elsewhere. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to any such transfer.
Security of Information.
In the event you are provided with an opportunity to establish an account or profile on our Site, you may be able to access your Personally Identifiable Information via the Service with your password and username. This password is encrypted. We advise against sharing your password with anyone. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your computer, browser, or mobile device by signing off after you have finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. If we believe that the security of your information may have been compromised, we may seek to notify you of that development.
We are committed to taking all reasonable precautions to safeguard the privacy of personal information which has been provided by its users. We use technical, contractual, administrative and physical security steps to protect your personal information. Security measures such as restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with this Privacy Policy. We will protect your credit card information by using industry standard encryption technology.
No data transmission over the Internet or via e-mail is completely secure and therefore we cannot guarantee protection of all personal information in all cases. For example, we cannot guarantee protection against interception, misappropriation, misuse, or alteration, or that your information will not be disclosed or accessed by the unauthorized acts of others. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If you provide us with your credit card number, you should not send it electronically unless the email is encrypted, or your browser indicates that the access to our website is secure. Materials posted to online forums such as bulletin boards or chat rooms are public, not secure, and may be viewed by anyone. Any personal information you post may be collected and used by anyone and may result in unsolicited messages from other parties.
Privacy Notice for California Residents.
California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without verifiable parental consent, he or she should contact us at the email address below.
Other California Privacy Rights. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via phone, email, or write to us as provided below in our Contact Us Section.
Contact Us. If you have any comments or questions regarding this Privacy Policy or wish to report any violation of this Privacy Policy, you may contact us at the address below.
Email: support@levhaolam.com
Regular mail: Luleem 2, Kfar Etzion, Israel 9091200.
Phone number: +972 (2) 3721 384
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Additional terms that apply to some residents of the European Economic Area (EEA).
In addition to the rights already recorded above, if you are based in the EEA, you may have the following additional rights in relation to the personal information we hold about you, in accordance with The General Data Protection Regulation 2016/67.
Additional Rights.
In this Section we have summarized the rights that you may have under data protection laws in the EEA. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection laws in the EEA are:
(i) the right to access;
(ii) the right to rectification;
(iii) the right to erasure;
(iv) the right to restrict processing;
(v) the right to object to processing;
(vi) the right to data portability;
(vii) the right to complain to a supervisory authority; and
(viii) the right to withdraw consent.
You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully process. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances may include you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is: (i) your consent; or (ii) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
You may access your personal information that we hold by contacting us using the contact details below. We will provide you with a copy of the personal information we keep about you. However, we reserve the right to charge you a reasonable amount for providing copies of any personal information you request, to take into account the time, cost and effort involved.
You may request that the personal information we hold about you be corrected by contacting us. If we do not agree to your request for a correction, you may then request that we take reasonable steps to attach to the information a statement of the correction sought but not made.
Please be aware that some of these rights may be limited or unavailable where we have an overriding interest or legal obligation to continue to process the data, or where data may be exempt from disclosure.
Terms and Conditions
These terms of use ("Terms of Use") are a legally binding agreement between Lev Haolam Judea & Samaria Ltd. Israeli Company Number 515056927 ("we", "us", "our", "LEV HAOLAM" or the "Company") and you ("user" or "you") and governs your use of our services as defined below and website available at: www.levhaolam.com ("Website") and all its subdomains such as https://tl.levhaolam.com/ or https://tln.levhaolam.com/ or https://israel.levhaolam.com/. It is important and recommended that you take the time to read these Terms of Use carefully.
BY ENTERING TO, ACCESSING OR USING THE WEBSITE OR ITS SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE, OUR PRIVACY POLICY AS WELL AS OUR SHIPPING & RETURNS POLICIES ALL INCORPORATED HEREIN (COLLECTIVELY THE "TERMS"). YOU AGREE TO BE BOUND AND TO FULLY COMPLY WITH THE TERMS, YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING YOUR USE OF THE WEBSITE OR SERVICES AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND US WHICH FURTHER ENFORCES CLASS ACTION WAIVER AND ARBITRATION PROVISION AS DETAILED BELOW IN THE DISPUTE RESOLUTION SECTION (Section 13). IF YOU DO NOT AGREE TO THE TERMS YOU SHALL CEASE USING THE WEBSITE OR SERVICES IN ANY MANNER WHATSOEVER.
We reserve the right to periodically amend or revise the Terms at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Website or Service following the notification of such amendments constitutes your acknowledgement and consent of such amendments to the Terms and your agreement to be bound by the terms of such amendments. In the event of a material change we will make best efforts to notify you through your account as defined below.
1. SERVICE
LEV HAOLAM is an organization that supports local Jewish business owners in Judea and Samaria who are suffering because of the anti-Israel Boycott, Divestment and Sanctions (BDS) movement. Lev Haolam gives pro-Israel individuals the opportunity to support these Jewish pioneers and their families through our Surprise Monthly Package Project. Members who sign up to our Website and become members of Lev Haolam shall receive monthly packages filled with products (inside each monthly package, our subscribers receive approximately 7 to 8 unique items that are produced by companies specially within the Judean, Samarian, and Golan Heights regions, who have been boycotted by the international community. The products and amounts in each package vary every month, but can include honey, tea, wine, oils, chocolates, spices, dried fruits and vegetables (many of which are organic), organic cosmetics, Judaica items, jewelry, decorative and handmade artisan crafts, various household items etc.) produced by the families and small businesses of Judea and Samaria (each of such products and/or packages shall be referred to as "Item").
2. REGISTERING AND CREATING AN ACCOUNT
You can use and view the Website at any time and at any time you will be further able to sign up, pay the monthly fee and create an account in order to become a member ("Account") all as detailed on our Website and as updated from time to time. You are responsible for maintaining the confidentiality and for restricting the access to your Account and password and you are solely responsible for all activities which occur under your Account and password. You agree to immediately notify us of any disclosure or unauthorized use or breach of security at support@levhaolam.com. You hereby represent and warrant that any and all information provided by you through the Service and within creating the Account is and will be accurate and complete.
3. INTELLECTUAL PROPERTY
The Website, Services, Items, Item's descriptions, pictures, video, signs and all of other content available herein, including but not limited, blogs, articles, images, text, trademarks, logos and designs (collectively, "Content") owned by Company or its third-party partners and provided to you for your personal and non-commercial use, all subject to the Terms herein.
By accessing the Website, using the services or creating an account, we hereby grant you a limited, non-exclusive, non-transferable, non-commercial license to access the Website and use the service. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Service, Website and Content. We reserve the right to disable the access to Services or other services by anyone who infringes the intellectual property rights of others.
4. COPYRIGHT INFRINGMENT
We respect and expect you to respect the rights of copyright holders, if you believe the website or the Services, infringed your copyright rights, please contact us at support@levhaolam.com and submit a complaint ("Infringement Complaint"). Please ensure your infringement complaint contain the following: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Website; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
5. RESTRICTIONS OF USE
You agree only to use the Website, Services and Content as set forth in these Terms and according to applicable laws and regulations. You shall not agree to; nor shall you authorize or encourage any third party to: (i) use the Service in non-compliant or illegal manner; (ii) prevent others from using the Service; and (iii) use the Website and Service for any fraudulent or inappropriate purpose. You are responsible for any of your actions which breach or could be reasonably construed as a breach of these Terms.
You shall not: (i) circumvent, disable or otherwise interfere with security-related features of the Website and Service; (ii) modify, create a derivative work of, reverse engineer, disassemble the Content; (iii) remove, deface, obscure, or alter the Website and Service or any Content therein including any third parties' copyright notices, trademarks, or other proprietary rights provided as part of the Service; (iv) use the Website and Service for benchmarking purposes or to develop any website, software, application, product or service that is the same as, substantially similar to, or competitive with the Service; (v) use the Website and Service to promote, conduct, or contribute to fraudulent, obscene, pornographic, illegal or otherwise inappropriate activities, including without limitation, deceptive impersonation in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages; (vi) use any robot, spider, other automated device, web-bar, other web-client, device, software, routine or manual process to monitor or scrape information from the Website; or (vii) otherwise use the Website, Service or Content in any unlawful manner or in breach of these Terms.
We may prevent you from using the Website and our Services if we become aware of any action which breaches or which is reasonably construed as a breach of the Terms. We may also limit your use of the Website for any other reason and retain the right to terminate your use of the Website at our sole discretion.
WE MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICE IS OR WILL BE AVAILABLE FOR USE IN ANY PARTICULAR LOCATION OR AT SPECIFIC TIME. WE MAY CHANGE, MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE AT ANY TIME. YOUR ACCESS TO THE WEBSITE AND USE OF THE SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
6. TERMS OF SALE
Subscribing to our membership plan and receiving all Items, are subject to availability and to confirmation of the membership which shall be displayed following your submission. When joining, you may use any payment method you prefer (such as: credit cards or PayPal) as available at that time on the Website. We will charge the same method of payment again on a recurring monthly basis (either 30 days later on the same calendar day or at the beginning of each calendar month) as long as you elect to remain a member. Our membership price includes any applicable taxes and you are not responsible for any additional customs and import taxes that may apply. If such occur please contact us at support@levhaolam.com. However, we shall not be responsible for any delays in shipment which may be due to customs and or carrier delays. We may use a third-party payment processor when you place an order ("Third Party Processor"), therefore, we have limited control and will not be held responsible for error by the Third Party Processor occurring during the order and purchase. We will make best efforts to assist in any such errors with Third Party Processors.
Membership's price is the price displayed at the time you submit your order. Thus, the price may be altered up or down by the time you submit your order or if you change a currency choice. We make best efforts to ensure all Item's details displayed on the Website and/or in the package are accurate, errors such as mispricing may occur. The Content (especially the selected Items) may contain certain typographical inaccuracies or incomplete information. We may, at any time, correct any of such inaccuracies without prior notice. In case you are not satisfied with your purchase due to any inaccuracy, you may return the Item(s) you have purchased according to our Shipping, Returns & Exchanges policy.
WE ARE NOT A NON PROFIT ORGANIZATION AND WE DO NOT SUPPLY TAX DEDUCTIBLE RECEIPTS.
7. SHIPPING, RETURNS & EXCHANGES
When subscribing to be a member, we will ship your monthly package within the first week of each calendar month using an international courier service. Usually packages will arrive within 2-3 weeks, however they may arrive sooner or later as we do not assume any responsibility on behalf of the courier or commit to any delivery date. We will supply you with a tracking number for each package.
In the event that a package does not arrive, please contact support@levhaolam.com and we will send out a new package to you. Once the package arrives to your door, we no longer are responsible for its delivery. However, defects with items within the package may exist and should be reported to us in order for us to report back to the manufacturer. We will use our best efforts to replace or refund the cost of a defective item BUT IN NO EVENT SHALL ASSUME ANY LIABILITY FOR SUCH A DEFECT which is a result of a third party manufacturer's actions. Furthermore, you hereby agree that any claims you may have relating to an item (other than a request for a refund or replacement item) due to consuming or using an Item, shall be directed solely to the manufacturer of such item.
In addition, packages may include allergenic items such as, fruits, nuts, other food products etc. IT IS YOUR SOLE RESPONSIBILITY TO INSPECT EACH PRODUCT AND INQUIRE RE ITS ALLERGENIC STATUS. WE SHALL NOT BE LIABLE TO ANY BODILY HARM CAUSED BY NEGLIGENT CONSUMPTION OF SUCH ITEMS BY YOU.
Canceling orders and or replacing items which are not defective shall be requested by contacting support@levhaolam.com and shall be as per applicable Israeli law regarding such transactions.
8. PRIVACY
Our Privacy Policy (insert link) describes how we access, use, store and share your information when you access the Website and use the Services, and is incorporated in these Terms by reference. By accessing the Website and using the Services, you agree and understand that we will use your information as set forth in our Privacy Policy. Further, by entering your email address and subscribing you hereby agree to receive our promotions and other commercial messages, you may unsubscribe at any time.
9. VIRUSES
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to this Website, to the server in which it is stored, or to any server, computer or database connected to it. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under relevant criminal laws. We will report any such breach to the relevant authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will immediately cease.
10. DISCLAIMER OF WARRANTIES
THE WEBSITE AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE WEBSITE, CONTENT AND SERVICES WILL OPERATE ERROR-FREE, OR THAT THE WEBSITE, CONTENT AND SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT THE COMPANY WILL CORRECT ANY ERRORS IN THE SERVICE OR WEBSITE. YOU AGREE THAT COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS. COMPANY DOES NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT OR SERVICE THAT IS DISPLAYED OR FEATURED BY COMPANY, ITS PARTNERS AND EVEN OTHER USERS MADE AVAILABLE THROUGH THE WEBSITE OR SERVICE. EXCEPT AS EXPRESSLY STATED IN THE TERMS THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE WEBSITE OR SERVICE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO TO THAT EXTENT CERTAIN EXCLUSIONS SET FORTH HEREIN MAY NOT APPLY.
11. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS), AS WELL AS ITS VENDORS, DISTRIBUTORS, THIRD PARTY LICENSORS, OR EQUIPMENT AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, DEVICE FAILURE, OR MALFUNCTION, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY CHANGE THE SERVICE IN WHOLE OR IN PART IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER IN CONNECTION THEREWITH. THIS LIMITATION OF LIABILITY DOES NOT AFFECT COMPANY'S LIABILITY FOR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, NOR FOR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Company and its affiliates, and respective officers, directors, employees and agents from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from (i) your use of the Website and Services does not comply with these Terms including negligence and wrongful act; (ii) abusing or infringing third party rights through the Service; and (iii) your breach of these Terms or any applicable law and regulation. This indemnification obligation will survive the termination or expiration of these Terms and the termination of your use of the Website or Services.
13. TERMINATION
You can terminate these Terms and the use of the Website and service at any time. If you wish to terminate your use of the Website or service, you may do so simply by ceasing your use of the website and services or by sending us a request to delete your Account. Once the Account is deleted you will not be able to recover it and if you wish to use the Service again, you will need to subscribe and recreate an Account, therefore, if you believe you will want to use the Service again we recommend you not to delete your Account. We may terminate your access to all or any part of the Website or Services at any time, with or without cause and with or without notice, effective immediately. Such termination may result in the destruction of all information and data associated with your use of the Website and Services. If you were already billed for said last month of membership, you will then receive your last package, however, if you wish to be refunded (in the event that you were billed but the package was not yet shipped) please let us know.
14. DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Israel (excluding provisions of conflict of laws) and regarding any dispute arising out of or in connection herewith, you hereby agree to first contact us at support@levhaolam.com and attempt to resolve the dispute with us directly and amicably. If we were not able to resolve the dispute with you, we each agree by these enforceable Terms, to resolve any claim, and unless otherwise required by a mandatory law dispute or controversy arising out of or in connection with or relating to these Terms by binding and exclusively arbitration by shall be referred to a single arbitrator, which shall be appointed by mutual consent of the Parties. If the Parties are unable to agree on the identity of the arbitrator within seven days of a Party's request to appoint an arbitrator, then the decision as to the identity of the arbitrator may be referred by each Party to the Chairman of the Tel Aviv District of the Israeli Bar Association, who shall be authorized to appoint the arbitrator. The arbitration proceedings shall be held in Tel Aviv, Israel. The arbitration and any information and documents submitted therein shall be confidential (subject to each Party's right to apply to court in order to confirm or cancel the arbitrator's award). The arbitrator shall adhere to Israeli substantive law, but shall not be required to adhere to procedural law or law of evidence. The arbitration award shall be reasoned and shall be provided in writing. The arbitration award shall not be appealable. The provisions of this Section constitute an "arbitration agreement" under the Israeli Arbitration Law of 1968.
15. MISCELLANEOUS
These Terms, constitute the entire understanding between the parties with respect to the use of the Website or Service. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. Failure of the Company to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed as a waiver of such rights or of subsequent actions in the event of future breaches. These Terms of Use and any right granted herein may not be assigned by you without the prior written consent of the Company.
16. CANCELLING A TRANSACTION:
"Cancellation of a Transaction in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981"
17. CONTACT US:
If you have any questions or concerns regarding these Terms, please contact us at:
Shvut Rachel (Shilo) 44830 ISRAEL
+972-2-6455-424
support@levhaolam.com
BY ENTERING TO, ACCESSING OR USING THE WEBSITE OR ITS SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE, OUR PRIVACY POLICY AS WELL AS OUR SHIPPING & RETURNS POLICIES ALL INCORPORATED HEREIN (COLLECTIVELY THE "TERMS"). YOU AGREE TO BE BOUND AND TO FULLY COMPLY WITH THE TERMS, YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING YOUR USE OF THE WEBSITE OR SERVICES AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND US WHICH FURTHER ENFORCES CLASS ACTION WAIVER AND ARBITRATION PROVISION AS DETAILED BELOW IN THE DISPUTE RESOLUTION SECTION (Section 13). IF YOU DO NOT AGREE TO THE TERMS YOU SHALL CEASE USING THE WEBSITE OR SERVICES IN ANY MANNER WHATSOEVER.
We reserve the right to periodically amend or revise the Terms at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Website or Service following the notification of such amendments constitutes your acknowledgement and consent of such amendments to the Terms and your agreement to be bound by the terms of such amendments. In the event of a material change we will make best efforts to notify you through your account as defined below.
1. SERVICE
LEV HAOLAM is an organization that supports local Jewish business owners in Judea and Samaria who are suffering because of the anti-Israel Boycott, Divestment and Sanctions (BDS) movement. Lev Haolam gives pro-Israel individuals the opportunity to support these Jewish pioneers and their families through our Surprise Monthly Package Project. Members who sign up to our Website and become members of Lev Haolam shall receive monthly packages filled with products (inside each monthly package, our subscribers receive approximately 7 to 8 unique items that are produced by companies specially within the Judean, Samarian, and Golan Heights regions, who have been boycotted by the international community. The products and amounts in each package vary every month, but can include honey, tea, wine, oils, chocolates, spices, dried fruits and vegetables (many of which are organic), organic cosmetics, Judaica items, jewelry, decorative and handmade artisan crafts, various household items etc.) produced by the families and small businesses of Judea and Samaria (each of such products and/or packages shall be referred to as "Item").
2. REGISTERING AND CREATING AN ACCOUNT
You can use and view the Website at any time and at any time you will be further able to sign up, pay the monthly fee and create an account in order to become a member ("Account") all as detailed on our Website and as updated from time to time. You are responsible for maintaining the confidentiality and for restricting the access to your Account and password and you are solely responsible for all activities which occur under your Account and password. You agree to immediately notify us of any disclosure or unauthorized use or breach of security at support@levhaolam.com. You hereby represent and warrant that any and all information provided by you through the Service and within creating the Account is and will be accurate and complete.
3. INTELLECTUAL PROPERTY
The Website, Services, Items, Item's descriptions, pictures, video, signs and all of other content available herein, including but not limited, blogs, articles, images, text, trademarks, logos and designs (collectively, "Content") owned by Company or its third-party partners and provided to you for your personal and non-commercial use, all subject to the Terms herein.
By accessing the Website, using the services or creating an account, we hereby grant you a limited, non-exclusive, non-transferable, non-commercial license to access the Website and use the service. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Service, Website and Content. We reserve the right to disable the access to Services or other services by anyone who infringes the intellectual property rights of others.
4. COPYRIGHT INFRINGMENT
We respect and expect you to respect the rights of copyright holders, if you believe the website or the Services, infringed your copyright rights, please contact us at support@levhaolam.com and submit a complaint ("Infringement Complaint"). Please ensure your infringement complaint contain the following: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Website; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
5. RESTRICTIONS OF USE
You agree only to use the Website, Services and Content as set forth in these Terms and according to applicable laws and regulations. You shall not agree to; nor shall you authorize or encourage any third party to: (i) use the Service in non-compliant or illegal manner; (ii) prevent others from using the Service; and (iii) use the Website and Service for any fraudulent or inappropriate purpose. You are responsible for any of your actions which breach or could be reasonably construed as a breach of these Terms.
You shall not: (i) circumvent, disable or otherwise interfere with security-related features of the Website and Service; (ii) modify, create a derivative work of, reverse engineer, disassemble the Content; (iii) remove, deface, obscure, or alter the Website and Service or any Content therein including any third parties' copyright notices, trademarks, or other proprietary rights provided as part of the Service; (iv) use the Website and Service for benchmarking purposes or to develop any website, software, application, product or service that is the same as, substantially similar to, or competitive with the Service; (v) use the Website and Service to promote, conduct, or contribute to fraudulent, obscene, pornographic, illegal or otherwise inappropriate activities, including without limitation, deceptive impersonation in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages; (vi) use any robot, spider, other automated device, web-bar, other web-client, device, software, routine or manual process to monitor or scrape information from the Website; or (vii) otherwise use the Website, Service or Content in any unlawful manner or in breach of these Terms.
We may prevent you from using the Website and our Services if we become aware of any action which breaches or which is reasonably construed as a breach of the Terms. We may also limit your use of the Website for any other reason and retain the right to terminate your use of the Website at our sole discretion.
WE MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICE IS OR WILL BE AVAILABLE FOR USE IN ANY PARTICULAR LOCATION OR AT SPECIFIC TIME. WE MAY CHANGE, MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE AT ANY TIME. YOUR ACCESS TO THE WEBSITE AND USE OF THE SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
6. TERMS OF SALE
Subscribing to our membership plan and receiving all Items, are subject to availability and to confirmation of the membership which shall be displayed following your submission. When joining, you may use any payment method you prefer (such as: credit cards or PayPal) as available at that time on the Website. We will charge the same method of payment again on a recurring monthly basis (either 30 days later on the same calendar day or at the beginning of each calendar month) as long as you elect to remain a member. Our membership price includes any applicable taxes and you are not responsible for any additional customs and import taxes that may apply. If such occur please contact us at support@levhaolam.com. However, we shall not be responsible for any delays in shipment which may be due to customs and or carrier delays. We may use a third-party payment processor when you place an order ("Third Party Processor"), therefore, we have limited control and will not be held responsible for error by the Third Party Processor occurring during the order and purchase. We will make best efforts to assist in any such errors with Third Party Processors.
Membership's price is the price displayed at the time you submit your order. Thus, the price may be altered up or down by the time you submit your order or if you change a currency choice. We make best efforts to ensure all Item's details displayed on the Website and/or in the package are accurate, errors such as mispricing may occur. The Content (especially the selected Items) may contain certain typographical inaccuracies or incomplete information. We may, at any time, correct any of such inaccuracies without prior notice. In case you are not satisfied with your purchase due to any inaccuracy, you may return the Item(s) you have purchased according to our Shipping, Returns & Exchanges policy.
WE ARE NOT A NON PROFIT ORGANIZATION AND WE DO NOT SUPPLY TAX DEDUCTIBLE RECEIPTS.
7. SHIPPING, RETURNS & EXCHANGES
When subscribing to be a member, we will ship your monthly package within the first week of each calendar month using an international courier service. Usually packages will arrive within 2-3 weeks, however they may arrive sooner or later as we do not assume any responsibility on behalf of the courier or commit to any delivery date. We will supply you with a tracking number for each package.
In the event that a package does not arrive, please contact support@levhaolam.com and we will send out a new package to you. Once the package arrives to your door, we no longer are responsible for its delivery. However, defects with items within the package may exist and should be reported to us in order for us to report back to the manufacturer. We will use our best efforts to replace or refund the cost of a defective item BUT IN NO EVENT SHALL ASSUME ANY LIABILITY FOR SUCH A DEFECT which is a result of a third party manufacturer's actions. Furthermore, you hereby agree that any claims you may have relating to an item (other than a request for a refund or replacement item) due to consuming or using an Item, shall be directed solely to the manufacturer of such item.
In addition, packages may include allergenic items such as, fruits, nuts, other food products etc. IT IS YOUR SOLE RESPONSIBILITY TO INSPECT EACH PRODUCT AND INQUIRE RE ITS ALLERGENIC STATUS. WE SHALL NOT BE LIABLE TO ANY BODILY HARM CAUSED BY NEGLIGENT CONSUMPTION OF SUCH ITEMS BY YOU.
Canceling orders and or replacing items which are not defective shall be requested by contacting support@levhaolam.com and shall be as per applicable Israeli law regarding such transactions.
8. PRIVACY
Our Privacy Policy (insert link) describes how we access, use, store and share your information when you access the Website and use the Services, and is incorporated in these Terms by reference. By accessing the Website and using the Services, you agree and understand that we will use your information as set forth in our Privacy Policy. Further, by entering your email address and subscribing you hereby agree to receive our promotions and other commercial messages, you may unsubscribe at any time.
9. VIRUSES
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to this Website, to the server in which it is stored, or to any server, computer or database connected to it. You must not attack this Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under relevant criminal laws. We will report any such breach to the relevant authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will immediately cease.
10. DISCLAIMER OF WARRANTIES
THE WEBSITE AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE WEBSITE, CONTENT AND SERVICES WILL OPERATE ERROR-FREE, OR THAT THE WEBSITE, CONTENT AND SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT THE COMPANY WILL CORRECT ANY ERRORS IN THE SERVICE OR WEBSITE. YOU AGREE THAT COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS. COMPANY DOES NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT OR SERVICE THAT IS DISPLAYED OR FEATURED BY COMPANY, ITS PARTNERS AND EVEN OTHER USERS MADE AVAILABLE THROUGH THE WEBSITE OR SERVICE. EXCEPT AS EXPRESSLY STATED IN THE TERMS THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE WEBSITE OR SERVICE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO TO THAT EXTENT CERTAIN EXCLUSIONS SET FORTH HEREIN MAY NOT APPLY.
11. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS), AS WELL AS ITS VENDORS, DISTRIBUTORS, THIRD PARTY LICENSORS, OR EQUIPMENT AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, DEVICE FAILURE, OR MALFUNCTION, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY CHANGE THE SERVICE IN WHOLE OR IN PART IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER IN CONNECTION THEREWITH. THIS LIMITATION OF LIABILITY DOES NOT AFFECT COMPANY'S LIABILITY FOR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, NOR FOR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Company and its affiliates, and respective officers, directors, employees and agents from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from (i) your use of the Website and Services does not comply with these Terms including negligence and wrongful act; (ii) abusing or infringing third party rights through the Service; and (iii) your breach of these Terms or any applicable law and regulation. This indemnification obligation will survive the termination or expiration of these Terms and the termination of your use of the Website or Services.
13. TERMINATION
You can terminate these Terms and the use of the Website and service at any time. If you wish to terminate your use of the Website or service, you may do so simply by ceasing your use of the website and services or by sending us a request to delete your Account. Once the Account is deleted you will not be able to recover it and if you wish to use the Service again, you will need to subscribe and recreate an Account, therefore, if you believe you will want to use the Service again we recommend you not to delete your Account. We may terminate your access to all or any part of the Website or Services at any time, with or without cause and with or without notice, effective immediately. Such termination may result in the destruction of all information and data associated with your use of the Website and Services. If you were already billed for said last month of membership, you will then receive your last package, however, if you wish to be refunded (in the event that you were billed but the package was not yet shipped) please let us know.
14. DISPUTE RESOLUTION
This Agreement shall be governed by and construed in accordance with the laws of the State of Israel (excluding provisions of conflict of laws) and regarding any dispute arising out of or in connection herewith, you hereby agree to first contact us at support@levhaolam.com and attempt to resolve the dispute with us directly and amicably. If we were not able to resolve the dispute with you, we each agree by these enforceable Terms, to resolve any claim, and unless otherwise required by a mandatory law dispute or controversy arising out of or in connection with or relating to these Terms by binding and exclusively arbitration by shall be referred to a single arbitrator, which shall be appointed by mutual consent of the Parties. If the Parties are unable to agree on the identity of the arbitrator within seven days of a Party's request to appoint an arbitrator, then the decision as to the identity of the arbitrator may be referred by each Party to the Chairman of the Tel Aviv District of the Israeli Bar Association, who shall be authorized to appoint the arbitrator. The arbitration proceedings shall be held in Tel Aviv, Israel. The arbitration and any information and documents submitted therein shall be confidential (subject to each Party's right to apply to court in order to confirm or cancel the arbitrator's award). The arbitrator shall adhere to Israeli substantive law, but shall not be required to adhere to procedural law or law of evidence. The arbitration award shall be reasoned and shall be provided in writing. The arbitration award shall not be appealable. The provisions of this Section constitute an "arbitration agreement" under the Israeli Arbitration Law of 1968.
15. MISCELLANEOUS
These Terms, constitute the entire understanding between the parties with respect to the use of the Website or Service. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances. Failure of the Company to enforce any rights or to take action against you in the event of any breach hereunder shall not be deemed as a waiver of such rights or of subsequent actions in the event of future breaches. These Terms of Use and any right granted herein may not be assigned by you without the prior written consent of the Company.
16. CANCELLING A TRANSACTION:
"Cancellation of a Transaction in accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 and the Consumer Protection Law, 1981"
17. CONTACT US:
If you have any questions or concerns regarding these Terms, please contact us at:
Shvut Rachel (Shilo) 44830 ISRAEL
+972-2-6455-424
support@levhaolam.com
Shipping policy
Delivery time
Subscription orders are typically shipped by the next Sunday or Monday from ordering. You will receive another notification when your order has shipped.
You can usually expect the package to arrive within 2-3 weeks from day on which it is dispatched from our warehouse in Israel. Once your package is dispatched, a tracking number will be sent to you by email.
Delivery cost and conditions
We guarantee free shipping worldwide and deliver to 194 countries including US, Canada, Australia and Europe.
Duties and Taxes
In the USA
Lev Haolam covers tax and duties only in the United States of America if such tax or duties apply.
In other countries
Payment of taxes and duties in other countries, if applicable, is the responsibility of the package recipient.
Refunds, returns, and exchanges
We accept returns up to 30 days after receival of the items, if the item is unused and in its original condition, and we will refund the full order amount.
To return an item or if you have any further questions, please feel free to contact us at support@levhaolam.com
F.A.Q.
What if the package didn't arrive?
If you do not receive your package within 6 weeks from the date on which it was labeled and shipped, we will send you a new one or provide 100% Money back. If you have not received your package, just email us: support@levhaolam.com
What if the package came damaged?
In the event that your order arrives damaged in any way, please email us as soon as possible at support@levhaolam.com with your order/tracking number and a photo of the item's condition. We will arrange a replacement to ensure a satisfactory outcome.
How do I check the status of my order?
When your order ships, you will receive an email notification from us with a tracking number that you can use to check the status of your order. Usually the tracking information is updated within 24 hours, but on rare occasions it can take up to 15 days.
If you are not able to view tracking information 15 days after receiveing your tracking number email, you may contact us at support@levhaolam.com with your name and order number, and we will look into it for you.
Subscription orders are typically shipped by the next Sunday or Monday from ordering. You will receive another notification when your order has shipped.
You can usually expect the package to arrive within 2-3 weeks from day on which it is dispatched from our warehouse in Israel. Once your package is dispatched, a tracking number will be sent to you by email.
Delivery cost and conditions
We guarantee free shipping worldwide and deliver to 194 countries including US, Canada, Australia and Europe.
Duties and Taxes
In the USA
Lev Haolam covers tax and duties only in the United States of America if such tax or duties apply.
In other countries
Payment of taxes and duties in other countries, if applicable, is the responsibility of the package recipient.
Refunds, returns, and exchanges
We accept returns up to 30 days after receival of the items, if the item is unused and in its original condition, and we will refund the full order amount.
To return an item or if you have any further questions, please feel free to contact us at support@levhaolam.com
F.A.Q.
What if the package didn't arrive?
If you do not receive your package within 6 weeks from the date on which it was labeled and shipped, we will send you a new one or provide 100% Money back. If you have not received your package, just email us: support@levhaolam.com
What if the package came damaged?
In the event that your order arrives damaged in any way, please email us as soon as possible at support@levhaolam.com with your order/tracking number and a photo of the item's condition. We will arrange a replacement to ensure a satisfactory outcome.
How do I check the status of my order?
When your order ships, you will receive an email notification from us with a tracking number that you can use to check the status of your order. Usually the tracking information is updated within 24 hours, but on rare occasions it can take up to 15 days.
If you are not able to view tracking information 15 days after receiveing your tracking number email, you may contact us at support@levhaolam.com with your name and order number, and we will look into it for you.
Refund policy
Refund Policy
You can apply for a refund in the following cases:
1. You are not satisfied with the quality of the package you received
2. The package has been in transit for more than 6 weeks with no update
3. If the package is damaged or incomplete
To request a refund:
1. Inform us of the problem, preferably by sending a clear description along with photos, videos or screenshots (if available) to our customer care email: support@levhaolam.com
2. Wait for our customer care team to get back to you - typically within 1-3 days
3. Once confirmed, your money will be sent to the payment method you used at checkout. It usually takes up to 7 working days for the refund to be fully processed, In rare cases, it may take up to 14 working days
Cancel Policy
You can cancel your subscription at any time for any reason. To do this, just let us know your intentions to cancel by emailing us: support@levhaolam.com.Note! If the money was debited in a current month, you can't get a refund and the package will be delivered.
F.A.Q.
What is the maximum time limit for requesting a refund?We accept refund requests up to 30 days after you have received the items.
It's been more than 14 working days and the money hasn't been returned. What should I do?
If 14 days have passed since the day your refund was intitally issued, kindly write to us at support@levhaolam.com - we will investigate and provide you with a solution
How can I cancel a friend/relative's subscription?
If you wish to cancel a friend/relative subscription for which you are paying for - kindly email support@levhaolam.com. Be sure to include as much information as possible, including the name of the package addressee as well as their phone number and email if available.
How do I get a refund for an annual subscription?
If you have subscribed for an annual subscription (VIP), and need to cancel your subscription mid-year, kindly email us: support@levhaolam.com. We will cancel your subscription and refund the balance (for packages that have not been processed and shipped)